Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
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Palak Gupta

Brampton,ON

Summary

Dynamic professional with a proven track record at Amazon, excelling in quality assurance and customer relations. Adept at resolving issues swiftly and enhancing service delivery, I leverage effective communication and problem-solving skills to foster positive client experiences. Committed to continuous improvement and training, I thrive in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inbound Receiver

Amazon
Bolton, ON
11.2021 - Current
  • Verified the accuracy of purchase orders to ensure that materials match invoices.
  • Followed safety protocols when handling hazardous materials or chemicals.
  • Accurately received incoming shipments from vendors and carriers.
  • Prepared documentation to track and report on damaged or missing items.

Call Center Representative

Rogers Communications
01.2021 - 10.2021
  • Monitored call queues to prioritize incoming calls based on urgency and importance.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Answered incoming customer calls, assisting with product inquiries and billing questions.
  • Maintained professionalism while engaging with customers through phone and email.
  • Addressed customer inquiries and concerns to deliver quality service and meet performance standards.

Front Desk Security Guard

Pinnacle Security Services
Etobicoke, ON
02.2020 - 01.2021
  • Investigated disturbances and escalated crises to law enforcement personnel as needed.
  • Monitored facility areas through CCTV feeds, ensuring maximum coverage of critical locations.
  • Analyzed incidents and generated course-of-action reports for management review.
  • Escalated issues beyond scope of expertise to ensure appropriate resolution.

Front Desk Receptionist

Hilton Gardenn Inn
Mississauga, ON
06.2019 - 01.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate

Education

Diploma - Computer Science

Canadore College of Applied Arts And Technology
North Bay, ON
03-2019

Skills

  • Quality assurance
  • Problem thinking
  • Customer relations
  • Training and development
  • Multi-line phone handling
  • Effective communication

Certification

  • First aid and CPR (level C)
  • Security Guard
  • Driving license

Reference

  • available upon request

Timeline

Inbound Receiver

Amazon
11.2021 - Current

Call Center Representative

Rogers Communications
01.2021 - 10.2021

Front Desk Security Guard

Pinnacle Security Services
02.2020 - 01.2021

Front Desk Receptionist

Hilton Gardenn Inn
06.2019 - 01.2020

Diploma - Computer Science

Canadore College of Applied Arts And Technology

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Palak Gupta