Summary
Work History
Education
Skills
References
Personal Information
Hobbies and Interests
Projects
Training
Timeline
Generic

Palak Goyal

Edmonton,AB

Summary

Resourceful, proactive, and highly motivated Project Manager/PMO Lead with more than 10 years of international and home country experience in IT Infrastructure Operations, project management and Business Analytics. Adept at developing, implementing, and supporting complex infrastructures for fast-growing companies. PMP Trained and Certified with expertise and certification in SCRUM/Agile methodologies, team leadership and financial planning. Detail-oriented, results-driven, and committed to achieving business goals through effective project management. Successfully demonstrate the ability to perform multiple tasks with the proven ability to strengthen the process and innovate for augmenting the business growth.

Work History

Associate Consultant ( Project Manager)

HCL Technologies
Noida, India
  • Prepared comprehensive documentation for project also mentored team in created missing technical SOPS for the client
  • Led a team providing project management support for high visibility enterprise-wise projects
  • Managed multiple deadlines across various businesses to meet dynamic needs for multiple clients
  • Created new project within ongoing project to meet client needs of new infrastructure in existing environment
  • Received acknowledgment from client and vendor partners for enabling proper communication and creating detailed documentation for teams and client, providing clarity on gaps
  • Implemented SCRUM/Agile methodologies, running sprints in JIRA board
  • Managing communication across multiple teams to ensure the need of the project is met on time
  • Handled Client Escalations ensuring proper measures are in place to avoid any further repetition
  • Created user stories with the requirements that had been gathered from the clients
  • Stakeholder Connect to present the latest ongoing projects and project ongoing progress
  • Supported investment management through funding requests, baseline change requests and regular project reporting.

Operations Manager (PM) & Administration

Pacific Empire T/As Inspire Bathware
Chester Hill, Australia
  • Managed multiple projects including the company infrastructure move, completely oversaw the moment and inventory of stocks and coordinated with multiple vendors ensuring business was not impacted during the move
  • Responsible day-to-day operations, IT support, and logistics for the company
  • Played key role in expansion of the company, by finding new vendor partners to cater increasing aftersales services, also different logistics partners to ensure businesses reach can be extended to interstate
  • Introduced a logistic dashboard with Key performance indicators (KPIs) for returns and after-sale services to track and display service delivery gaps
  • Significantly enhance the performance of services, TAT, and customer service
  • Facilitate the team members training and mentorship programs, which also includes the new technology used in the environment.

Store Manager & IT Administration

Beaumont Tiles
Lewisham, Australia
  • Manage overall operations by understanding customer requirements and streamlining operations procedures to facilitate product design and selection for the customer
  • Improved product and service competitiveness by innovating and solving the complexity of overall accuracy through the development of macros, resulting in over 1250 accurate shipments across the state
  • Liaison with various stakeholders to ensure continuous monitoring based on KPIs to identify cost inefficiencies and manoeuvre critical attributes of product sourcing from multiple suppliers, logistics to the customer, cost of service delivery, and profitability
  • Customers recognise “Ways of Working” because of widespread impact and effective customer engagement, enabling penetration into key accounts resulting the continuity in business.

Technical Specialist

HCL Technologies
Noida, India
  • Developed and maintained processes and procedure for efficient service delivery, including team responsibilities, deliverable, and reporting
  • Managed the professional development of service desk staff, fostering a culture of continuous improvement and learning
  • Participated in management decision-making, providing insights and recommendations to support strategic initiatives
  • Established string professional relationships with second-line support teams, facilitating effective communication and problem solving.

Education

Masters of Business Administration in Supply Chain & Logistics -

Sydney Business School, University of Wollongong
01.2018

Bachelors of Technology in Electrical & Electronics -

Krishna Institute of Engineering and Technology, UPTU
01.2011

Skills

  • Windows Server 2016
  • 2012/R2
  • 2008/R2
  • Windows Server 2003
  • MS SQL Server 2005
  • 2008
  • 2012
  • Project Management Professional (PMP) Certified
  • Project Management
  • Team Leadership & Development
  • Scrum Master Certified
  • Stakeholder management
  • IT Security, and Infrastructure
  • M365/O365
  • Agile Methodologies
  • Windows Administration
  • VMware
  • JIRA board management

References

References available on request

Personal Information

Title: Tech Project manager, Project Management And IT Administrator

Hobbies and Interests

Painting, Reading, Travel and Exploring Cultures

Projects

Warner Music Group, USA, Led the project for creating new infrastructure for SharePoint for client to migrate the application, ensuring the projects stay more up to date with ongoing progressions., Led the project in migrating severs from one physical location to another, by closely coordinating among multiple teams so the business continuity doesn’t hamper and enabling team with proper resources to update the infrastructure as per applications requirements., Design and implement SharePoint enterprise content management capabilities to support critical business functions; scope of work includes content and site structure, site creation and deletion, product feature enablement and deactivation, basic workflows configuration, and analytics management., Created a disaster recovery plan for the critical SharePoint 2010 application farm for encrypted documents, and information barriers., Served as a key technical person with the responsibility of window server upgradation from 2003 to 2012., Managed SharePoint farms including MOSS 2007, 2010, and 2013 environment, with the deployment of third-party and custom-developed solutions., Use VMware standalone converter to perform physical to virtual migration of approximately 250 physical servers in order to reduce OS licensing costs., Led the enterprise programs and applications to optimize IT systems infrastructure and operational automation capabilities in an integrated offering, Experience across VMware, ESX, ESXI, ITIL, PowerShell, DHCP/DNS, and windows servers, Enable VMware Infrastructure architect solution for the customer to bring virtualization to the entire platform, including server, storage, and networking systems and overseeing the activities including, Build VMs in VMware environment using VM templates and OVF templates, manage Virtual Machines and Templates, patching and maintenance of VMware infrastructure, Provide day-to-day operational support for more than 80 ESXi hosts and 2700+ virtual servers, Supported VMware infrastructure including physical topology, followed by virtual or logical, which enables shared utility and is dynamically provisioned to different business units without hardware limitations Reynolds Packaging Group, Richmond, USA, SharePoint, BMC Blade Logic Administrator, Provide technical support for Microsoft SharePoint farms MOSS 2007 and Windows SharePoint Services 3.0, Administered 500+ SharePoint site collections, sites, and subsites, Managed both physical and virtual servers with BMC Blade Logic deployment, and assist enterprises in simplifying server configuration tasks

Training

  • ITIL V3 Foundation
  • Scrum Master Certification (2024)
  • Project Management Professional (PMP)
  • (MCTS), Microsoft SharePoint 2010
  • Advanced Excel
  • Power BI
  • Microsoft PowerShell Training by HCL
  • Python
  • SQL

Timeline

Associate Consultant ( Project Manager)

HCL Technologies

Operations Manager (PM) & Administration

Pacific Empire T/As Inspire Bathware

Store Manager & IT Administration

Beaumont Tiles

Technical Specialist

HCL Technologies

Masters of Business Administration in Supply Chain & Logistics -

Sydney Business School, University of Wollongong

Bachelors of Technology in Electrical & Electronics -

Krishna Institute of Engineering and Technology, UPTU
Palak Goyal