Palak Dhawan
Mississauga,ON
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consultant
Infosys Limited
10.2013 - Current
- Implemented critical change requests to the OFSC application like bulk resource creation, work zones, work skills, user types, message scenarios, routing plans, properties, debriefs, workflows and plugins.
- Worked on OFSC integration, sync issues within OIC, SOA to downstream systems in lower environments.
- Work on Oracle quarterly upgrades and evaluate impact on the application.
- Experienced in OFS out of the box APIs.
- Postman usage as a tool to execute APIs as needed. Also come up with automation for bulk data.
- Monitoring Daily App Health checks to maintain stability across the applications along with support tasks and supported 24*7 admin activity.
- Liaised with customers, management teams for demonstrations, high level presentations, code walkthrough, business requirements solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Skilled in Oracle Siebel and worked for many projects for development and maintenance of siebel application across several domains.
- Managed client relationships through regular check-ins and updates on project progress.
Education
Bachelor of Technology - Electronics & Communication Engineering
Chitkara Institute of Engg.& Technology
Chandigarh06-2013
Skills
- API integration
- Data automation
- Application monitoring
- Resource management
- Technical troubleshooting
- Workflow optimization
- Presentation skills
- Data monitoring
- Change management
- Cross-functional collaboration
- Postman utilization
- System monitoring
Languages
English
Certification
Oracle Field Service 2024 Implementer Professional
Oracle Siebel Technical Consultant
Azure Fundamentals
Timeline
Consultant
Infosys Limited
10.2013 - Current
Bachelor of Technology - Electronics & Communication Engineering
Chitkara Institute of Engg.& Technology
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