PALAK DHAWAN
Delta,BC
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Insurance Agent
Rand And Fowler Insurance
05.2023 - Current
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Generated quotes and proposals for clients to match individual needs.
- Managed over 50 customer calls per day aided in Increasing sales by 5-10%.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Store Clothing Advisor
Sport Chek
09.2022 - Current
- Greet customers and discuss type, quality, use and care of merchandise
- Providing them with advice concerning specialized products or services
- Helping customers to find right fit.
- Assessed merchandise mix to continually broaden and improve assortments.
- Increased sales of company's MasterCard.
Customer Service Manager
Walmart
05.2019 - Current
- Leading team of 120 cashiers to get work done in positive way.
- Resolving customer complaints while prioritizing customer satisfaction and loyalty.
- Managed over 80 calls from customer per day during busy times, along with managing crowd.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Cashier
No Frills
01.2019 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Human Resources Manager
Artist Makers
02.2018 - 12.2018
- Motivated employees through special events, incentive programs, and constructive feedback.
- Reduced employee turnover and client's turnover by 50%.
- Planning and managing events
- Communicating with customers and sending feedbacks
- Listening to customer’s complaints and solving them.
Event Organizer
Faison’s Le
07.2017 - 12.2018
- Advertisement and promotion of event through all modes
- Fixing meeting with celebrities to book them for show
- Enrolled over 50 participants for event is a day & increased revenue.
- Meeting sponsors for sponsorship of events
- Entertaining inquiries from people about event
- Managing and coordinating everything from bouncers to food.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
Education
MBA - Business Administration
University Canada West
Vancouver, BC07.2020
Bachelor of Arts - Psychology, Political Science, Economics
Government College Girls
Ludhiana05.2018
Grade 12 - Psychology, Political Science, Economics
B.C.M. Sr. Sec. School
Ludhiana, Punjab05.2015
Advanced Diploma - Journalism
Government College For Girls
Ludhiana05.2018
Skills
- Agency Management System 360
- Call Center Customer Service
- Marketing Techniques
- Persuasive Selling
- Excellent communication skills
- Creative Solutions
- Customer Service and Assistance
- Insurance Sales
- Excellent Interpersonal Communication
Certification
- Licensed ICBC Auto Insurance Agent
Timeline
Auto Insurance Agent
Rand And Fowler Insurance
05.2023 - Current
Store Clothing Advisor
Sport Chek
09.2022 - Current
Customer Service Manager
Walmart
05.2019 - Current
Cashier
No Frills
01.2019 - 05.2019
Human Resources Manager
Artist Makers
02.2018 - 12.2018
Event Organizer
Faison’s Le
07.2017 - 12.2018
MBA - Business Administration
University Canada West
Bachelor of Arts - Psychology, Political Science, Economics
Government College Girls
Grade 12 - Psychology, Political Science, Economics
B.C.M. Sr. Sec. School
Advanced Diploma - Journalism
Government College For Girls
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