Summary
Overview
Work History
Education
Skills
Websites
Certification
ProjectsCapstone Project, MWM Consulting, Sheridan
Languages
Timeline
Generic

Palak Batra

Brampton,ON

Summary

Experienced in Business Analysis, Process Management, Six Sigma, and Lean methodologies. Proven project leader, adept at cross-functional collaboration. Effective communicator skilled in training, instructional design, and eLearning content creation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Clerk (Co-Op)

The Halton Region
01.2024 - 04.2024
  • Proficiently employ Halton's SAP system to process invoices, creating purchase orders from contracts and non-contract vendors while ensuring precision and compliance
  • Adept at overseeing financial expenditure to meet Administration & Operating Budgets, with a proactive stance on resolving discrepancies to ensure budget compliance
  • Skilled in offering extensive administrative aid, encompassing payroll aid, minute-taking, transcription, mail handling, and document review, bolstering team efficiency.

Barista

Sheridan College
08.2023 - 12.2023
  • Delivered satisfactory customer service, took orders, and ensured a pleasurable dining experience
  • Adhered to quality standards when preparing menu items and maintaining a clean kitchen environment.

Operations Executive

JetLearn
06.2022 - 04.2023
  • Facilitated seamless onboarding of new students using presentation skills
  • Tracked and supported students' curriculum progress, and addressed customer queries
  • Coordinated with multiple departments to enhance the user journey.

Student Success Specialist

Byju's- The Learning App
08.2020 - 04.2022
  • Onboarded new students, assisted with product launches, and monitored campaign performance
  • Tracked and followed up on students' curriculum progress, addressed customer queries.

Sales Associate

Policybazaar.com
02.2019 - 02.2020
  • Guided customers on insurance products through presentations
  • Applied structured problem-solving to close sales transactions and manage insurance policies.

Education

Graduate Certificate - Business Analysis & Process Management

Sheridan College
Canada
04.2024

MBA - Human Resources & International Business Management

Bharti Vidyapeeth University
India
01.2023

Bachelor of Engineering - Biotechnology

IILM Academy of Higher Learning
India
06.2019

Skills

  • SAP
  • Proficiency in MS Excel
  • File Management & Digitization
  • Administrative Support
  • Customer Service
  • Record Retention
  • Archival Management
  • Technology Proficiency

Websites

Certification

  • Lean Six Sigma Foundation
  • Project Management Foundations: Requirements
  • Process Improvement Foundations
  • Simplifying Business Process
  • Solving Business Problems
  • Business Analysis Foundations: Business Process Modelling

ProjectsCapstone Project, MWM Consulting, Sheridan

  • Redesigned workflows and found areas for improvement after evaluating the technology, personnel and customer service procedures currently in place.
  • Carried out a GAP analysis and current state mapping, evaluated available tools, suggested improvements, and created a change management strategy to ensure a smooth transition.
  • Outlined the new documentation, specified the business needs, and offered a phased implementation schedule for the operations of future customer support.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Administrative Clerk (Co-Op)

The Halton Region
01.2024 - 04.2024

Barista

Sheridan College
08.2023 - 12.2023

Operations Executive

JetLearn
06.2022 - 04.2023

Student Success Specialist

Byju's- The Learning App
08.2020 - 04.2022

Sales Associate

Policybazaar.com
02.2019 - 02.2020

Graduate Certificate - Business Analysis & Process Management

Sheridan College

MBA - Human Resources & International Business Management

Bharti Vidyapeeth University

Bachelor of Engineering - Biotechnology

IILM Academy of Higher Learning

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Palak Batra