Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PALAK ARORA

Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and a detail-oriented mind with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Production Lead

Legrand Lightning And Shades
04.2023 - Current
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.

Guest Experience Manager

MCDONALDS
02.2022 - Current
  • Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
  • Enhanced guest satisfaction by implementing personalized service initiatives.
  • Improved guest service by providing staff guidance, feedback and individual coaching.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.

Store Manager

MAPLE LEAF CONVENIENCE
04.2022 - 05.2023
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.


Sales Lead

VALUE MOBILE
11.2019 - 02.2022


  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Advanced Diploma - Applied Technology - Biotechnology

Centennial College of Applied Arts And Technology
Scarborough, ON
09.2022

Skills

  • Customer Service
  • Cash Management
  • Multitasking and Organization
  • Employee Supervision and Motivation
  • Sales Strategies
  • Decision Making
  • Quality Assurance
  • Sales Tracking
  • Team Leadership

Languages

English
Full Professional
French
Elementary

Timeline

Production Lead

Legrand Lightning And Shades
04.2023 - Current

Store Manager

MAPLE LEAF CONVENIENCE
04.2022 - 05.2023

Guest Experience Manager

MCDONALDS
02.2022 - Current

Sales Lead

VALUE MOBILE
11.2019 - 02.2022

Advanced Diploma - Applied Technology - Biotechnology

Centennial College of Applied Arts And Technology

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