Palak
Brampton,ON
Summary
At Premier Inn Hamilton, I excelled as a Front Office Executive, mastering guest relations and reservations management with a blend of effective communication and precise data management skills. My proactive approach ensured a smooth guest experience, significantly enhancing operational efficiency.
Overview
1
1
Certification
Work History
Front Office Executive
Premier Inn Hamilton
Hamilton, Ontario
04.2024 - 08.2024
- Guest Check-in and Check-out: Greet guests warmly, process check-ins and check-outs accurately, and ensure a smooth arrival and departure experience.
- Reservations Management: Handle reservations and cancellations, update guest information, and manage room assignments. Assist with overbooking, and resolve booking conflicts as necessary.
- Guest Services: Respond to guest inquiries, requests, and concerns, offering prompt solutions, and maintaining a high level of professionalism. Provide information about hotel amenities, local attractions, dining options, and other services.
- Telephone and Email Communication: Answer phone calls and emails promptly, addressing inquiries, or transferring calls to the appropriate department.
- Payment Processing: Accurately process guest payments, handle cash and credit transactions, and ensure proper billing and invoicing.
- Administrative Tasks: Perform administrative duties such as filing, data entry, and maintaining guest records. Ensure all information is updated in the hotel management system. Administrative Tasks: Perform administrative duties such as filing, data entry, and maintaining guest records. Ensure all information is updated in the hotel management system.
Education
High School Diploma -
Alpha College of Business And Technology
Scarborough, ON09-2025
Skills
- Effective Communication
- Coordinated Task Execution
- Skilled in Software Applications
- Effective Time Management
- Precise Data Management
- Systematic Record Management
Languages
English
Professional
Certification
- Certification in fundamentals of computer, MS- Office(Word, Excel, Powerpoint), Accounts ( Manual and Computerized), and Internet Applications.
Timeline
Front Office Executive
Premier Inn Hamilton
04.2024 - 08.2024
High School Diploma -
Alpha College of Business And Technology
Similar Profiles
John PalomboJohn Palombo
Maintenance Technician at Hamilton InnMaintenance Technician at Hamilton Inn
AYOOB SALAHUDHEENAYOOB SALAHUDHEEN
Appointed Person at Whitbread (Premier Inn)Appointed Person at Whitbread (Premier Inn)
Nataliia NovikovaNataliia Novikova
Housekeeper at Premier Inn HotelHousekeeper at Premier Inn Hotel