Pakiza Azizi
Hayward
Summary
Retail professional with extensive experience at Starbucks, specializing in customer service and team leadership. Demonstrated success in building relationships and mentoring staff to enhance customer experiences. Proficient in cash handling and communication, excelling in fast-paced environments while upholding high operational standards.
Overview
5
5
years of professional experience
Work History
Retail Associate
Forever 21
Hayward
08.2021 - 07.2022
- Functioned as a cashier at Forever 21, communicating with customers and team members about store management and addressing customer inquiries.
- Identified key strategies for delivering exceptional customer service in retail settings.
- Possess expertise in handling cash and ensuring store safety.
- Able to maintain composure in a hectic, fast-paced work atmosphere.
- Interacted effectively with customers and team members, enhancing overall communication within the store.
- Mentored team members, fostering a positive work environment and encouraging collaboration.
- Inspired team members by fostering a motivating environment and promoting collaboration.
- Exhibited confidence in directing and deploying team members during daily operations.
- Since classes are no longer online and we must attend in person, I had to resign my employment because it conflicted with my education schedule.
Shift Supervisor
Starbucks
Hayward
08.2019 - 06.2021
- Served as Starbucks shift supervisor, establishing operational standards that defined the Starbucks Experience.
- Oversaw each shift with a team of baristas and delivered excellent customer service.
- Fostered supportive team atmosphere, mentoring colleagues and enhancing leadership skills within a dynamic retail environment.
- Customer Service: Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by providing order updates, addressing customer concerns and resolving issues promptly.
- Monitored alerts to ensure on-time completion of Buy Online Pickup In-Store (BOPS) orders and conducted customer pick-up during peak times, retrieving orders from back-of-house and delivering them curbside.
- Team Collaboration: Work with other team members throughout the store to achieve goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
Sales Floor, Cashiering
Target
Hayward
08.2017 - 05.2019
- Delivered a wonderful guest experience through positive interactions and extensive store and product knowledge.
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.
- Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach.
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
- Provided product recommendations to guests, stocked shelves, and ensured displays met store requirements.
- Select items for order pickup, drive up and ship to home for digital guest orders.
- Properly prepare, pack and sort guest orders for shipment using correct materials.
- Meet guest order promise times to deliver on the guest demand.
- Always demonstrate a culture of ethical conduct, safety and compliance.
Education
Bachelor of Science - Business Administration General Management Concentration
University Cal State East Bay
25800 Carlos Bee Blvd Hayward 05-2025
Business Administration Associate in Science Degree -
Chabot College
Hayward, CA12-2023
IGETC Degree -
Chabot College
Hayward, CA05-2023
Business Administration Degree (AST) -
Chabot College
Hayward, CA12-2022
Liberal Arts-Emphasis Social & behavior Certificate -
Chabot College
Hayward, CA12-2022
High School Diploma -
Tennyson High School
Hayward, CASkills
- Retail knowledge
- Customer service
- Sales support
- Inventory management
- Customer interaction
- Team collaboration
- Interpersonal relations
- Oral communication
- Relationship building
- Rapid learner
Knowledge Skills Abilities
- Ability to direct the work of others
- Fast Learner
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to build relationships
Leadership Experience
Successfully led team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Fluent in Farsi. Excellent written and communication skills. Great team player with a positive attitude. Dedicated to learning and growing professionally.
Timeline
Retail Associate
Forever 21
08.2021 - 07.2022
Shift Supervisor
Starbucks
08.2019 - 06.2021
Sales Floor, Cashiering
Target
08.2017 - 05.2019
Bachelor of Science - Business Administration General Management Concentration
University Cal State East Bay
Business Administration Associate in Science Degree -
Chabot College
IGETC Degree -
Chabot College
Business Administration Degree (AST) -
Chabot College
Liberal Arts-Emphasis Social & behavior Certificate -
Chabot College
High School Diploma -
Tennyson High School