Pak Hin Angus Chan
TORONTO,Ontario
Summary
Performance-driven Associate with a stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
Banana Republic (Markville Mall)
Toronto
12.2023 - Current
- Consistently met daily sales targets by making practical product recommendations and upselling to customers, exceeding daily goals by 150-200%
- Conducted price and feature comparisons to facilitate purchasing decisions, resulting in a 15% increase in customer engagement
- Provided accurate information regarding product features, price, discounts, and after-sales services, resulting in 5-8 positive Customer Medallia surveys per month
- Ensured that store standards were followed by maintaining a clean and organized sales floor, resulting in a 100% compliance rating
- Coordinated with the Retail Sales Representatives team to provide excellent customer service, resulting in a 25% increase in customer retention
- Demonstrated ability to fluently and comfortably sell in 3 languages (English, Cantonese, Mandarin), boarding customer demographic of the store.
Learning Advisor
Man Shing Education Center
01.2021 - 03.2021
- Designed and implemented personalized education plans for students in English and Liberal Studies, leveraging tailored teaching methodologies and assessment tools, which improved student comprehension and academic performance by an average of 30%
- Fostered strong relationships with parents through regular updates and meetings, employing communication and feedback mechanisms, leading to a 100% satisfaction rate among parents and enhanced student support
- Managed diverse classrooms of middle school and elementary students, implementing innovative management techniques and a positive learning environment
- Integrated elements of Liberal Studies into the English curriculum, promoting critical thinking and interdisciplinary learning.
Sales Advisor
Urban Sense
01.2020 - 12.2020
- Engaged with 100+ customers daily, utilizing personalized consultations, leading to a 20% increase in customer satisfaction and loyalty through expert product matching and service excellence
- Mastered product knowledge in the competitive perfume sector, employing strategic sales techniques and promotions, which surpassed sales targets by 120-130% and contributed to significant revenue growth
- Orchestrated pop-up sales events for the perfume booth, leveraging innovative marketing strategies and direct customer engagement, achieving a 200% increase in foot traffic and boosting sales volume
- Cultivated enduring relationships with a broad client base in a high-volume retail setting through exceptional follow-up and personalized service, leading to a 40% rise in repeat business.
Education
Bachelors in Business management -
Toronto Metropolitan University(formerly known as Ryerson)
05.2027
Diploma in Business Marketing -
Centennial College
12.2023
Skills
- MS Suite
- Business Analysis
- Persuasive Communication
- CRM proficiency
- Market Research
- Trilingual(English,Cantonese,Mandarin)
- Professional Selling
- Customer liaison
- Exceeds sales goals
- Rapport and relationship building
- Active Listening
- Data Confidentiality
- Problem-solving abilities
- Revenue Generation
Certification
Canadian Red Cross (CPR/AED/First Aid)
Microsoft Office Specialist: Word Associate (Word and Word 2019)
Learning Outlook Desktop (Office 365/Microsoft 365) (2018)
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Sales Consultant
Banana Republic (Markville Mall)
12.2023 - Current
Learning Advisor
Man Shing Education Center
01.2021 - 03.2021
Sales Advisor
Urban Sense
01.2020 - 12.2020
Bachelors in Business management -
Toronto Metropolitan University(formerly known as Ryerson)
Diploma in Business Marketing -
Centennial College
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