Paja Thao

- Delivered exceptional customer service, resulting in an increase of repeat clientele over months.

- Prepared high quality beverages consistently, contributing to a improvement in overall customer satisfaction.

- 12 hour shifts often meaning opening and closing the facility.

- trained new baristas on practices and up to company standards.

- Ensuring fresh boba throughout the day - making sure rice was fresh throughout the day.

- Prepping vegetable for the poke bar every morning.

- Closing shift- sweeping and mopping facility before leaving.

- Wiping down tables after customers dined in.

- Washing and putting dishes through sanitizer.

- Made trips to Restaurant Depot for supplies.

- Being able to work at a fast pace during rush hour.

- Overlooked who was on the clock during shift | assigned tasks including who is in play rooms, cleaning kennels, prepping in kitchen.

- Overlooked daily operations ensuring high standards of pet and customer care

- Selling puppy guides to clients daily during check in | check out

- Booking stays via phone

- Touring facility to pet parents to ensure comfort and reassurance for their pet.

- Administering medication around the clock to pets requested

- Physical exams on all animals that entered our facility - this included a thorough hand exam and flea comb

- Sweep and mopped hotel daily - this helped prevent excess animal hair buildup and debris.

- Submitting incident reports during any animal altercation | followed protocol | taking pet to closest emergency room and calling pet parent

- Locking store when leaving after closing shift

- Making sure all associates had their breaks and lunch as needed

- Calling in other associates for last minute shifts if their were any call outs.

- Overtime was often required for me (ex. pet went to hospital due to altercation) sometimes these things can happen 30 minutes prior to closing and you can be at the hospital until 1am.

- Checked all patients in/out of clinic, charging patients out when thier appointment is over.

- Weighed all incoming patients on scale (animals only)

- Sold payment plans to patients ( Carecredit, Petco)

- Refilled medications requests upon approval

- Approached all patients with a calm, caring, welcoming demeanor.

- Being able to shift personality aspect from patient to patient

- Keeping a organized and clean front desk and lobby

- Calling patients for next day appointments to confirm or cancel

- Getting patient additional information for their upcoming appointment to have a better understanding of what is going on

- Helped restrain animals during exams (during slower than normal hours)

- Filling food referral requests from other veterinary clinics

- Answered all voicemails - called back

- Scheduled appointments for spay/neuters, wellness, and urgent

- Prepped morning and lunch foods and medications for all intakes and adoptions.

- Performed intake exams on incoming animals; this consisted of eyes, teeth, ears, coat, age, vaccines, behavior.

- Taking all animals to outside kennels so we could clean their inside kennels

- Observed behavior closely as well as diet to make any needed adjustments.

- Thoroughly cleaned kennels using RESCUE, scrubbing kennels, swapping bowls, and redecorating with new bowls, blankets, toys, and treats.

- Input all exam information - this was the final step before intake animal went to behavioral specialist

- Engaged with Animals one on one to get a closer look on temperament, this helped the behavior department a lot.

- Helped out in foster department occasionally; bottle feeding neonatal | especially during kitten season

- Bathed animals if needed; went to veterinarian on hand for advice on shampoo or if medical shampoo was necessary.

- If certain animal had hard time eating; I paired it with dog junk food, this usually helped the issue.

- Input and labeled all incoming medications to put in the medication bin.

TRIGGER WARNING:

- Bagged and labeled all euthanized animals to put in freezer.

- Assisted in EOL, gave candy kisses to animals.