Work History
Education
Skills
Timeline
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PAISLEY ERNST

St Catharines,Ontario

Work History

Server/ Bartender

One Eyed Jack
Barrie, ON
  • Built quality relationships with guests creating repeat customers with hospitality and excellent service
  • Utilized menu knowledge to make recommendations and upsell items to guests with a check average of 65$ per guest
  • Managed multiple tables efficiently during peak hours to maximize service speed. Often handling up to 10 tables at a time

Manager

Lazy Tulip Cafe
Barrie, ON
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.

Bartender

Perfect SZN
Barrie, ON
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently closed the bar according to established procedures

Seasonal Bartender

Friday Harbour Resort
Innisfil, ON
  • Completed a six-week Forbes training program on luxury wine and food service, with a focus on wine service and pairing
  • Managed bar area, cocktail design, and was responsible for inventory management
  • Strong focus on maintaining and harbouring customer / homeowner relationships

Assistant Manager

OLiV Tasting Room and Restaurant
Niagara-on-the-Lake, ON
  • Created and enforced new labour and inventory tracking systems to increase efficiency
  • Responsible for payroll, scheduling, staff hiring, training, and ordering
  • Created new safety procedures manual that met local regulations and implemented the training to all bartenders and wait staff.

Server/Bartender

Don Cherry's Sports Grill
Niagara Falls, ON
  • Devised innovative strategies for increasing bar revenue by introducing new concepts, signature drinks, and developing promotions
  • Fully designed and implemented a liquor inventory system capable of tracking variance, usage, and determining par levels
  • Including weekly spreadsheet and Standards of Operation report for insurance risk assessments.

Server/Bartender

Boston Pizza
St. Catharines, ON
  • High customer satisfaction and retention based off restaurant PULSE reviews
  • Responsible for drink service for entire restaurant as well as cocktail education

Education

BBA - Business Administration - International Commerce

Niagara College

Skills

  • Over 15 years of experience working within customer service industry
  • Friendly and outgoing personality within social workplace environments
  • Proven ability to prioritize and handle multiple tasks in a challenging environment
  • Extensive knowledge of wine, cocktails, and craft beers
  • Ability to adapt to new environments while quickly learning new skills

Timeline

BBA - Business Administration - International Commerce

Niagara College

Server/ Bartender

One Eyed Jack

Manager

Lazy Tulip Cafe

Bartender

Perfect SZN

Seasonal Bartender

Friday Harbour Resort

Assistant Manager

OLiV Tasting Room and Restaurant

Server/Bartender

Don Cherry's Sports Grill

Server/Bartender

Boston Pizza

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PAISLEY ERNST