Paige Zontek
Porterville
Summary
Motivated Store Manager, enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience, and a collaborative nature. Resourceful in balancing customer, company, and employee needs.
Overview
4
4
years of professional experience
Work History
Store Manager
Salvation Army Thrift Store
Porterville
10.2024 - Current
- Oversaw team operations and ensured adherence to company policies.
- Implemented process improvements to enhance workflow effectiveness.
- Facilitated team meetings to discuss project updates and challenges.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coordinated with HR to maintain employee records and payroll data.
- Managed staff schedules to optimize resource allocation and workflow efficiency.
Shift Supervisor
Salvation Army Thrift Store
Porterville
01.2022 - 10.2024
- Assisted customers with product selection when needed.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Developed strategies for improving operational efficiency and customer service levels.
- Created work schedules for staff while adhering to labor laws, and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies, and responded promptly to customer inquiries or complaints in a professional manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Sales Associate
Salvation Army Thrift Store
Porterville
08.2021 - 01.2022
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
Education
Associate of Arts - Social Sciences
Porterville College
Porterville, CA04-2021
High School Diploma -
Granite Hills High School
Porterville, CA06-2015
Skills
Inventory Control
Staff Motivation
Customer-Oriented
Employee Training
Safety reviews
Conflict resolution techniques
Schedule Management
Sales monitoring
Continuous Improvement
References
References available upon request.
Timeline
Store Manager
Salvation Army Thrift Store
10.2024 - Current
Shift Supervisor
Salvation Army Thrift Store
01.2022 - 10.2024
Sales Associate
Salvation Army Thrift Store
08.2021 - 01.2022
Associate of Arts - Social Sciences
Porterville College
High School Diploma -
Granite Hills High School
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