Paige Whitfield
Surrey,BC
Summary
Personable Customer Service Professional experienced in delivering outstanding service across diverse settings. Managed multiple situations with focus and enthusiasm, leveraging strong communication and organizational skills. Specialized in cleaning services with over 10 years of hands-on experience.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Independent Contract Cleaner
Self Employed
Surrey, British Columbia
06.2016 - Current
- Responded promptly to all customer complaints regarding cleanliness issues.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained confidentiality while working in private residences and businesses.
Funeral Director
Arbour Memorial / Sands Funeral Chapel
Victoria, British Columbia
08.2022 - 06.2025
- Assisted in coordinating funeral services, ensuring all details met family needs and preferences.
- Guided families through grief, providing compassionate support during difficult times.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Provided support to colleagues during times of high volume activity.
- Removed deceased from place of death and transported to funeral home.
- Arranged transportation of body from place of death to funeral home.
- Offered counseling and comfort to bereaved family members and friends.
Front of House Manager
Sült Pierogi Bar
Victoria, British Columbia
03.2018 - 06.2022
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Supervised front of house staff to ensure excellent customer service.
- Handled customer inquiries and resolved complaints promptly and effectively.
- Trained new team members on service standards and menu knowledge.
- Collaborated with kitchen staff to ensure smooth food service delivery.
- Managed day-to-day restaurant operations with a focus on quality and meeting customer expectations.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Oversaw employee recruiting, hiring, performance management and discipline.
Janitor
Everclean
Victoria, British Columbia
03.2020 - 12.2021
- Oversaw inventory of cleaning supplies, ensuring timely reporting of shortages to maintain operational readiness.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Sanitized surfaces with approved cleaning products, minimizing risk of bacteria and virus transmission.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Managed inventory of cleaning supplies and reported shortages to supervisors.
- Organized custodial closets to easily find equipment and supplies.
- Participated in training sessions to stay informed on current safety protocols and best practices.
Restoration Crew Member
DKI
Victoria, British Columbia
01.2019 - 03.2020
- Assisted in debris removal and cleanup after water damage incidents.
- Maintained tools and equipment in good working condition.
- Followed safety protocols during restoration projects to prevent accidents.
- Documented damage assessments and restoration progress accurately.
- Organized storage areas containing supplies needed for restoration jobs.
Janitor
Camosun College
Victoria, British Columbia
04.2017 - 05.2018
- Maintained cleanliness in classrooms and common areas throughout the campus.
- Swept, mopped, and vacuumed all floors to maintain cleanliness across the facility.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively.
- Cleaned windows, walls, ceilings, carpets, and furniture in designated areas to enhance appearance.
- Assisted in waste management and recycling initiatives across the college.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Reduced cleaning time significantly while maintaining company quality standards.
Caterer and Cafe Assistant
Truffles Catering / Habitat Cafe
Victoria, British Columbia
09.2016 - 02.2017
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Prepared and presented high-quality dishes in line with client specifications.
- Maintained cleanliness of kitchen area before, during and after catered events.
- Implemented safety and sanitation practices in food handling areas.
- Monitored food preparation times in order to deliver hot meals on time.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Ensured efficient inventory control to maintain adequate stock levels for operations.
Cleaning Contractor
Hags With Rags
07.2016 - 10.2016
- Cleaning clients' homes
- Cultivated positive relationships with clients to enhance satisfaction and trust.
- Executed cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Designed customized cleaning plans tailored to meet specific client preferences and needs.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of clients' homes
Team Lead
M30 Retail Services - Thrifty Foods Contract
02.2016 - 06.2016
- Controlled product stock levels by removing excess, expired, damaged and no longer relevant merchandise
- Utilized computer software to upload photos and notes taken during shifts to ensure work
- Training and supervising of assistants
Room Attendant
Harbour Towers Hotel & Suites
08.2014 - 05.2016
Housekeeping Supervisor
Holiday Inn Express
05.2014 - 08.2014
Waitress & Bartender
The Palace
11.2013 - 02.2014
Chocolatier / Salesperson
Rocky Mountain Chocolate Factory
Nanaimo, British Columbia
10.2013 - 01.2014
- Crafted artisanal chocolates using high-quality ingredients and precise techniques.
- Engaged with customers to provide product knowledge and enhance satisfaction.
- Assisted in packaging and labeling finished products for sale or shipping purposes.
- Maintained a clean and organized work area to ensure food safety standards were met.
Housekeeping Supervisor
Marina West Motel
06.2013 - 09.2013
- Assigned workers duties and inspected work for quality standards of cleanliness
- Conducted orientations to explain policies, work procedures and equipment use
Supervising Barista
Serious Coffee
08.2011 - 04.2013
- Demonstrated excellence in service by utilizing interpersonal communication skills
- Learned and mastered a vast array of latte art design
Shift Supervisor / Cleaning Lead
Starbucks
Victoria, British Columbia
08.2010 - 08.2012
- Supervised team members to maintain high service standards during peak hours.
- Trained new baristas on beverage preparation and customer service techniques.
- Managed inventory levels to ensure stock availability for daily operations.
- Conducted regular quality checks on products and equipment for compliance.
Homemaker / Reception Relief
Alexander Mackie Retirement Community
Victoria, British Columbia
05.2008 - 12.2010
- Organized daily activities for residents to enhance social engagement.
- Prepared nutritious meals, ensuring dietary needs were met for all individuals.
- Assisted in maintaining a clean and safe living environment for residents.
General Office / Reception Assistant
Acheson Whitley Sweeney Foley Law Firm
Victoria, British Columbia
06.2009 - 08.2010
- Closed settled cases including filing ending paperwork, preparing written correspondence, communicating with clients, and sending boxes to storage
Team Leader
McDonald's
Victoria, British Columbia
05.2006 - 05.2009
- Trained and mentored team members on food safety and operational standards.
- Led daily operations to ensure efficient service and customer satisfaction.
- Monitored quality control procedures to uphold brand standards for food preparation.
- Resolved customer complaints promptly to enhance the dining experience.
Education
Diploma - Business Management
Vancouver Island University
Nanaimo, BC 09.2012 - 06.2013
Bachelor of Arts - Psychology
Vancouver Island University
Nanaimo, BC 09.2009 - 06.2013
High School Diploma -
Belmont Senior Secondary
Victoria, BC 09.2007 - 06.2009
Skills
- Cleaning procedures
- Quality control
- Safety protocols
- Inventory management
- Time management
- Team supervision
- Problem solving
- Attention to detail
- Multitasking and organization
- Customer relationship management
- Client communication
Certification
- Serving It Right, 03/01/12
- First Aid Level 1, 05/01/15
Timeline
Funeral Director
Arbour Memorial / Sands Funeral Chapel
08.2022 - 06.2025
Janitor
Everclean
03.2020 - 12.2021
Restoration Crew Member
DKI
01.2019 - 03.2020
Front of House Manager
Sült Pierogi Bar
03.2018 - 06.2022
Janitor
Camosun College
04.2017 - 05.2018
Caterer and Cafe Assistant
Truffles Catering / Habitat Cafe
09.2016 - 02.2017
Cleaning Contractor
Hags With Rags
07.2016 - 10.2016
Independent Contract Cleaner
Self Employed
06.2016 - Current
Team Lead
M30 Retail Services - Thrifty Foods Contract
02.2016 - 06.2016
Room Attendant
Harbour Towers Hotel & Suites
08.2014 - 05.2016
Housekeeping Supervisor
Holiday Inn Express
05.2014 - 08.2014
Waitress & Bartender
The Palace
11.2013 - 02.2014
Chocolatier / Salesperson
Rocky Mountain Chocolate Factory
10.2013 - 01.2014
Housekeeping Supervisor
Marina West Motel
06.2013 - 09.2013
Diploma - Business Management
Vancouver Island University
09.2012 - 06.2013
Supervising Barista
Serious Coffee
08.2011 - 04.2013
Shift Supervisor / Cleaning Lead
Starbucks
08.2010 - 08.2012
Bachelor of Arts - Psychology
Vancouver Island University
09.2009 - 06.2013
General Office / Reception Assistant
Acheson Whitley Sweeney Foley Law Firm
06.2009 - 08.2010
Homemaker / Reception Relief
Alexander Mackie Retirement Community
05.2008 - 12.2010
High School Diploma -
Belmont Senior Secondary
09.2007 - 06.2009
Team Leader
McDonald's
05.2006 - 05.2009