Paige Stephenson
Christchurch, New Zealand
Summary
Experienced professional with over 5 years of expertise in hospitality, tourism, FMCG, and supervising. Demonstrates exceptional customer service skills and a strong work ethic. Possesses excellent organization skills and the ability to work effectively in team settings or independently. Excels under pressure and approaches every task with dedication.
Overview
7
7
years of professional experience
Work History
Reservation Agent
Whistler Bungee
Whistler, British Columbia
05.2024 - 09.2024
- Provided exceptional customer service by engaging with each customer, actively listening to their needs, and offering personalized recommendations.
- Handled incoming phone calls, built rapport with potential jumpers, provided information, answered questions, and guided them through the booking process.
- Explained bungee jumping procedures, safety measures, and package details to prospective guests, ensuring clear and accurate information.
- Addressed and resolved any issues or concerns raised by customers, delivering solutions promptly and professionally.
Host
Wild Blue Restaurant and Bar
Whistler, BC
10.2023 - Current
- Greet guests with warm and professional demeanor, providing positive first impression.
- Managed flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Pay attention to details, such as lighting, table settings, and cleanliness, to create sophisticated and enjoyable atmosphere for guests
- Manage reservations, efficiently allocate seating, and maintain an organized seating chart
Guest Service Agent
Whistler Hilton Spa and Resort
Whistler, BC
10.2022 - 06.2023
- Provided exceptional customer service, addressing guest inquiries and ensuring a smooth check-in process.
- Managed room reservations, modifications, and cancellations efficiently ensuring accurate assignments based on guest preferences.
- Offered local recommendations for attractions and dining, enhancing guest experiences.
- Collaborated with housekeeping, maintenance, and management for seamless guest service.
Swim Supervisor/Lifeguard
Mohawk Day Camp
White Plains, NY
- Led lifeguards and swim instructors, ensuring camper safety and enjoyment during aquatic activities.
- Oversaw swim lessons for a diverse age group, promoting water safety and fostering a positive swim environment.
- Created tailored swim lesson plans for individuals, fostering skill development.
- Maintained accurate records of campers' swim progress, offering feedback to parents on their children's achievements.
Wait/Bar Staff Member
Pavilions Hotel Christchurch
Christchurch, NZ
04.2021 - 05.2022
- Demonstrated strong attention to detail with customer orders, providing high levels of service
- Operated cash register and Point of Sale (POS) system to accurately complete transactions
- Maintained knowledge of bar and menu options to prepare drinks and make recommendations.
- Collaborated with team members to ensure smooth service during peak hours.
Retail Assistant
J Ballantynes & Co Ltd Christchurch
Christchurch, NZ
08.2018 - 07.2020
- Worked across many different departments including visual merchandising, stock, and floor staff.
- Engaged positively with customers, providing professional support for sales and service needs.
- Demonstrated strong ability to stay calm under pressure, including when managing large queues.
- Used POS system to process sales, returns, online orders, and gift card activations.
FMCG Demonstrator
Alliance Marketing Christchurch
Christchurch, NZ
01.2018 - 09.2019
- Promoted and drove sales as a demonstrator in an FMCG environment.
- Comfortably spoke to large groups of people to explain and upsell products.
- Traveled throughout New Zealand to attend various trade shows.
- Maintained an organized, clean, and hygienic demonstration area.
Education
Bachelor of Criminal Justice -
The University of Canterbury
Christchurch, NZ01.2021
High School Diploma -
Christchurch Girls High School
Christchurch, New Zealand 11.2018
Skills
- Customer Service
- Strong multitasking
- Patience and Empathy
- Writing and verbal communication
- Team Collaboration
- Patience under pressure
- Effective Time Management
- Memory retention
Timeline
Reservation Agent
Whistler Bungee
05.2024 - 09.2024
Host
Wild Blue Restaurant and Bar
10.2023 - Current
Guest Service Agent
Whistler Hilton Spa and Resort
10.2022 - 06.2023
Wait/Bar Staff Member
Pavilions Hotel Christchurch
04.2021 - 05.2022
Retail Assistant
J Ballantynes & Co Ltd Christchurch
08.2018 - 07.2020
FMCG Demonstrator
Alliance Marketing Christchurch
01.2018 - 09.2019
Swim Supervisor/Lifeguard
Mohawk Day Camp
Bachelor of Criminal Justice -
The University of Canterbury
High School Diploma -
Christchurch Girls High School
Similar Profiles
Phoebe HarrisonPhoebe Harrison
fitness Facility Manager at Xtreme Fitness & Bungeefitness Facility Manager at Xtreme Fitness & Bungee
JACOB SMITHJACOB SMITH
Operator Loader Unloader at BUNGEEOperator Loader Unloader at BUNGEE
Hector Neri CamachoHector Neri Camacho
Bungee Trampoline Operator at Bungee trampolineBungee Trampoline Operator at Bungee trampoline