Paige Stephenson
Whistler,Canada
Summary
Over 5 years of experience in various fields, including hospitality, tourism, FMCG, supervising. Excellent customer service skills and strong work ethic, strong organization skills. Strong ability to work effectively both in team settings and independently. Thrives under pressure and approaches every task with dedication.
Overview
6
6
years of professional experience
Work History
Host
Wild Blue Restaurant and Bar
2023.10 - Current
- Greet guests with warm and professional demeanor, providing positive first impression.
- Managed flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Pay attention to details, such as lighting, table settings, and cleanliness, to create sophisticated and enjoyable atmosphere for guests
- Manage reservations, efficiently allocate seating, and maintain an organized seating chart
Guest Service Agent
Whistler Hilton Spa and Resort
2022.10 - 2023.06
- Provided exceptional customer service, addressing guest inquiries and ensuring a smooth check-in process.
- Managed room reservations, modifications, and cancellations efficiently ensuring accurate assignments based on guest preferences.
- Offered local recommendations for attractions and dining, enhancing guest experiences.
- Collaborated with housekeeping, maintenance, and management for seamless guest service.
Swim Supervisor/Lifeguard
Mohawk Day Camp
- Led lifeguards and swim instructors, ensuring camper safety and enjoyment during aquatic activities.
- Oversaw swim lessons for a diverse age group, promoting water safety and fostering a positive swim environment.
- Created tailored swim lesson plans for individuals, fostering skill development.
- Maintained accurate records of campers' swim progress, offering feedback to parents on their children's achievements.
Wait/Bar Staff Member
Pavilions Hotel Christchurch
2021.04 - 2022.05
- Demonstrated strong attention to detail with customer orders, providing high levels of service
- Operated cash register and Point of Sale (POS) system to accurately complete transactions
- Maintained knowledge of bar and menu options to prepare drinks and make recommendations.
- Collaborated with team members to ensure smooth service during peak hours.
Retail Assistant
J Ballantynes & Co Ltd Christchurch
2018.08 - 2020.07
- Worked across many different departments including visual merchandising, stock, and floor staff.
- Engaged positively with customers, providing professional support for sales and service needs.
- Demonstrated strong ability to stay calm under pressure, including when managing large queues.
- Used POS system to process sales, returns, online orders, and gift card activations.
FMCG Demonstrator
Alliance Marketing Christchurch
2018.01 - 2019.09
- Promoted and drove sales as a demonstrator in an FMCG environment.
- Comfortably spoke to large groups of people to explain and upsell products.
- Traveled throughout New Zealand to attend various trade shows.
- Maintained an organized, clean, and hygienic demonstration area.
Education
Bachelor of Criminal Justice -
The University of Canterbury
Christchurch, NZ01.2021
High School Diploma -
Christchurch Girls High School
Christchurch, New Zealand 11.2018
Skills
- Customer Service
- Strong multitasking
- Patience and Empathy
- Writing and verbal communication
- Team Collaboration
- Patience under pressure
- Effective Time Management
- Memory retention
References
Available Upon Request
Timeline
Host
Wild Blue Restaurant and Bar
2023.10 - Current
Guest Service Agent
Whistler Hilton Spa and Resort
2022.10 - 2023.06
Wait/Bar Staff Member
Pavilions Hotel Christchurch
2021.04 - 2022.05
Retail Assistant
J Ballantynes & Co Ltd Christchurch
2018.08 - 2020.07
FMCG Demonstrator
Alliance Marketing Christchurch
2018.01 - 2019.09
Swim Supervisor/Lifeguard
Mohawk Day Camp
Bachelor of Criminal Justice -
The University of Canterbury
High School Diploma -
Christchurch Girls High School
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