Paige Schaffler
Edmonton,Canada
Summary
Credit Analyst knowledgeable in conducting background checks and developing methodologies to predict future risk behaviors. Looking to bring further success to a company through excellent attention to detail and a keen understanding of regulatory procedures.
Professional hospitality leader prepared for supervisory responsibilities in fast-paced environment. Proven track record in enhancing guest satisfaction, optimizing operations, and leading teams to achieve high standards. Strong focus on training staff, maintaining quality service, and adapting to changing needs seamlessly. Reliable and results-driven, with skills in conflict resolution, scheduling, and customer service excellence.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Wheaton Honda
11.2022 - 11.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
FOH Supervisor
Polar Park Brewery
08.2020 - Current
- Managed day-to-day FOH and supervised team of 15 members.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Credit Analyst
Flexiti
11.2021 - 11.2024
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing income and initiating credit application reviews.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Finance Manager
Pure Drive Auto
02.2020 - 06.2021
- Developed prospects for new loans by conducting daily cold calls.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Submitted consumer and business applications to major prime and non-prime banks.
- Explained very technical financial information to applicants in easy to understand language.
- Sold aftermarket protection products such as warranties, life & disability coverage, road hazard policies, etc.
- Monitored pipelines to track and log status of loans
Finance Assistant
Auto Canada
06.2019 - 02.2020
- Managed all incoming leads, collected all information and stipulations required to convert into opportunity.
- Assisted finance director by inputting applications with lenders, locating vehicles, signing sales documentation and lender contracts.
Internet Sales Professional - Happy to Help
Go Auto Corporate Headquarters
06.2017 - 06.2019
- Working in small team, Happy to Help department managed all incoming sales leads, inquiries and consumer concerns from 50+ websites, and took action to ensure these requests were being capitalized on, fulfilled, and distributed accordingly and in a timely manner.
FOH Manager
Original Joe's
08.2015 - 06.2017
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Held regular team meetings to ensure for successful shift, addressing any concerns and setting positive tone.
- Resolved guests complaints while maintaining positive customer environment.
- Organized all volunteer drives including: Ronald McDonald Charity hot lunches, Bissell Center hot lunches, and In-kind children's clothing drive.
- Performed cash handling activities and secured nightly bank deposits, alongside being keyholder.
Education
High School Diploma -
Jasper Place Highschool
06.2012
Skills
- Customer Service
- Data Entry
- Attention to Detail
- Verbal and Written Communication
- Complaint Resolution
- Critical Thinking
- Problem Solving
- Team Leadership and Coordination
Timeline
Business Development Manager
Wheaton Honda
11.2022 - 11.2024
Credit Analyst
Flexiti
11.2021 - 11.2024
FOH Supervisor
Polar Park Brewery
08.2020 - Current
Finance Manager
Pure Drive Auto
02.2020 - 06.2021
Finance Assistant
Auto Canada
06.2019 - 02.2020
Internet Sales Professional - Happy to Help
Go Auto Corporate Headquarters
06.2017 - 06.2019
FOH Manager
Original Joe's
08.2015 - 06.2017
High School Diploma -
Jasper Place Highschool
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