Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Paige Mathewson

Paige Mathewson

Ottawa,ON

Summary

Experienced server relocating to Ottawa from Sault Ste. Marie, seeking new opportunities within the Food & Beverage industry. Eager to excel and contribute exceptional skills honed through years of providing top-tier service, greeting, serving, and engaging with patrons in high-class dining establishments. Bilingual in English and French, I bring a versatile communication ability to cater to diverse customer needs. Known for my quick learning, adaptability, and proficiency in mastering new skills and processes. A collaborative team player who thrives in interactions with a wide array of individuals. Ready to make a positive impact and enhance the dining experiences at esteemed restaurants in the Ottawa area.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Fratellis Kitchen
12.2022 - Current
  • Provided exceptional customer service through attentive interactions, friendly demeanor, and thorough understanding of menu offerings.
  • Demonstrated efficient multitasking by managing multiple tables, taking orders, and serving food and beverages in a timely manner.
  • Utilized strong product knowledge to make informed recommendations, upselling menu items, and enhancing the overall dining experience.
  • Expertly handled cash transactions, ensuring accurate billing, processing payments, and returning correct change.
  • Collaborated effectively with kitchen staff to ensure accurate and timely food preparation, addressing any customer preferences or dietary restrictions.
  • Maintained a clean and organized workspace, consistently setting up tables with necessary utensils, condiments, and other essentials.
  • Adapted to dynamic dining environments, seamlessly transitioning between lunch and dinner shifts and managing fluctuations in customer volume.
  • Skillfully addressed customer inquiries, concerns, and complaints, actively listening, empathizing, and providing appropriate resolutions.
  • Fostered a positive and welcoming atmosphere by greeting guests with genuine warmth, accommodating special requests, and ensuring customer satisfaction.
  • Contributed to team dynamics by assisting colleagues during busy periods, sharing insights on guest preferences, and fostering a collaborative work environment.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Childcare Provider

Childcare, Private Household
06.2013 - Current
  • Maintain safe environment for children of all ages by removing all safety hazards, give constant attention, and remain fully trained in babysitting courses
  • Facilitate games and activities for children such as TV programs, boardgames, and outdoor activities thereby promoting healthy physical activity and interactive engagements
  • Offer active listening during conflicts by maintaining eye contact, showing open body language, validating feelings, and giving reassurance result in increased feelings of comfort
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Implemented daily routines, and activities for children, while encouraging the children to develop good cognitive, physical and language skills.
  • Liaised with parents and guardians to discuss child progress.
  • Developed lessons and activities to promote children's physical and emotional development.

Phone Order Coordinator

Auroras Hillside
01.2021 - 05.2022
  • Excellent time management by ensuring all orders are made on time following instructions given
  • Remained calm in intensive lunch and dinner rushes by prioritizing orders based on time and complexity, diligently following cooking instructions, and grouped similar tasks together to complete tasks more efficiently, thereby ensuring that all customer demands were met excellently in a fast-paced environment
  • Built rapport with regular customers in a family-owned business setting by remembering faces, remembering order preferences for specific customers, exchanging friendly conversation, listening attentively, and ensuring the customers satisfaction leading to high customer retention
  • Offered compensation to upset customers by validating feelings and providing alternative options
  • Accurately performed cash register operations to process and receive payments and issue change.

Dispatcher

Union Cab and Limousine, Sault
11.2018 - 08.2019
  • Delivered excellent communication with callers by greeting customers courteously, modulating tone of voice appropriately, asking clarifying questions, and receiving special orders for customized requests thereby promoting high quality of service
  • Solved problems by working standalone shifts, asking for clarification from involving parties, navigating information resources independently, approaching challenges systematically in a stepwise manner, and communicating openly to customers leading to effective resolutions
  • Utilized computer skills by inputting relevant contact information into databases, coordinating between drivers using intercoms, and applied location-based software to track all vehicle routes to advise on proper traffic conditions
  • Received and dispatched cab orders properly by attentively listening to customers, gathering information diligently, keeping track of details about customers’ whereabouts, entering information into databases, and sending dispatch calls to nearby vehicles resulting in timely and smooth cab and limousine services
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Server/Cashier

Tim Hortons
08.2017 - 01.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Helped management keep adequate supply on hand by notifying of shortages.

Education

Diploma -

Police Foundations
Sault Ste Marie
04.2020

Skills

  • Order Accuracy
  • Food Preparation and Safety
  • Guest Relations Management
  • Dining Customer Service
  • Dining Area Maintenance
  • White Glove Service
  • Conflict and Complaint Resolution
  • Order Accuracy and Delivery
  • Natural Leadership

Certification

Ontario Smart Serve Certified

Timeline

Server

Fratellis Kitchen
12.2022 - Current

Phone Order Coordinator

Auroras Hillside
01.2021 - 05.2022

Dispatcher

Union Cab and Limousine, Sault
11.2018 - 08.2019

Server/Cashier

Tim Hortons
08.2017 - 01.2018

Childcare Provider

Childcare, Private Household
06.2013 - Current

Diploma -

Police Foundations

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Paige Mathewson