Summary
Overview
Work History
Education
Skills
Websites
Timeline
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PAIGE LOWE

PAIGE LOWE

San Diego

Summary

Dynamic leader with a proven track record at Copia, where I established a Customer Success department that increased the customer base by 345%. Skilled in data analysis and team leadership, I excel in strategic planning and public speaking, driving growth and enhancing client relationships through innovative solutions and insights.

Overview

7
7
years of professional experience

Work History

Vice President, Customer Success

Copia
San Deigo
11.2020 - Current
  • Established a comprehensive Customer Success department, boosting customer base by 345%.
  • Featured speaker at Waste360 and Sustainable Brands conferences.
  • Monitored KPIs for customer satisfaction, loyalty, retention, and usage metrics.
  • Implemented processes to gather customer insights for strategic decision-making.
  • Expanded support services to encompass sales and additional customer divisions.
  • Facilitated growth opportunities leading to increased headcount and addition of two team members.

Client Solutions Manager

Bustle Digital Group
New York
06.2019 - Current
  • Managed over 50+ campaigns including top tier clients Pampers, Macy's, and Nature's Way, spearheading client strategy and partnership recommendations
  • Launched Bustle's first virtual event with 750+ attendees, created and documented the process for internal teams to repeat success
  • Direct manager experience trainings, up-leveling team skills and knowledge in areas such as communication and strategy
  • Expert research and lead advisor for client experience team
  • Mentor team members and developed onboarding training process

Content Manager, Marriott One Team

Spark Foundry
New York
10.2018 - 06.2019
  • Led activation team managing over $7M in accounts, executing digital and content strategies.
  • Collaborated with programmatic, print, social, and direct teams to optimize budget allocation.
  • Developed data-driven campaign recommendations utilizing flowcharts, pacing templates, and reporting.
  • Successfully launched Citibank's $4M global branding initiative to enhance market presence.
  • Established vendor relationships connecting creative strategy with analytics for improved performance.
  • Promoted from Digital Activation Associate to Senior Activation Associate and then to Content Manager.

Education

B.S. - Marketing Management

Virginia Polytechnic Institute And State University
Blacksburg, VA
01.2015

Skills

  • Microsoft Office Suite
  • Google Suite
  • Salesforce CRM
  • Project Management Tools
  • Zoho
  • Data Analysis
  • Team Leadership
  • Strategic Planning
  • Public Speaking
  • Sales

Timeline

Vice President, Customer Success

Copia
11.2020 - Current

Client Solutions Manager

Bustle Digital Group
06.2019 - Current

Content Manager, Marriott One Team

Spark Foundry
10.2018 - 06.2019

B.S. - Marketing Management

Virginia Polytechnic Institute And State University

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PAIGE LOWE