Summary
Work History
Education
Skills
Timeline
Generic

Paige Ledesma

Fresno

Summary

Dynamic customer service professional with a proven track record at Poverello House, excelling in conflict resolution and enhancing customer satisfaction. Skilled in data entry and call center operations, I consistently foster client relations, ensuring loyalty and repeat business through effective communication and active listening.

Work History

Customer Service Representative

Poverello House
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Warehouse Worker

Amazon
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Package Handler

Gap Inc
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.

Sales Associate

Ross Dress for Less
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Sanger Adult School
Fresno

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Customer satisfaction measurement
  • Client relations
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Appointment scheduling

Timeline

Customer Service Representative

Poverello House

Warehouse Worker

Amazon

Package Handler

Gap Inc

Sales Associate

Ross Dress for Less

Sanger Adult School

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Paige Ledesma