Paige Lansimaki
Pembroke
Summary
Dedicated and detail-oriented healthcare professional with a strong background in patient coordination, scheduling, and administrative support. Experienced in managing high patient volumes in fast-paced environments while maintaining accuracy, organization, and professionalism. Skilled in utilizing scheduling software and electronic health records to optimize workflow and ensure seamless patient care. Adept at multitasking under pressure, handling confidential information, and collaborating with healthcare teams to enhance operational efficiency. Committed to delivering excellent patient service, ensuring smooth intake processes, and maintaining compliance with hospital protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Hygiene Coordinator
Winchester Dental
10.2024 - Current
- Efficiently manage hygiene schedules for multiple providers, optimizing appointment flow while minimizing gaps and cancellations.
- Handle a high volume of patient interactions daily, ensuring each patient receives personalized attention and timely scheduling.
- Maintain meticulous records and update scheduling software in real time, demonstrating strong attention to detail and accuracy.
- Thrive in a fast-paced, high-pressure environment, remaining calm and solutions-focused to resolve scheduling conflicts and last-minute changes.
- Dependably manage patient inquiries, reschedule missed appointments, and accommodate urgent requests while maintaining an organized workflow.
- Deliver exceptional customer service, contributing to a welcoming and professional patient experience.
Intra-Oral Dental Assistant & Receptionist
Durham Orthodontics
05.2018 - 05.2022
- Assisted multiple healthcare providers with procedures, demonstrating adaptability, attention to detail, and the ability to follow strict protocols.
- Provided direct patient care in a high-volume, fast-paced clinical setting, ensuring efficiency while maintaining a compassionate and professional approach.
- Educated patients on treatment plans, post-care instructions, and overall healthcare best practices, emphasizing patient-centered communication.
- Handled patient registration, insurance verification, and billing inquiries with professionalism and accuracy.
- Utilized scheduling software to efficiently coordinate patient appointments, ensuring provider availability and minimizing wait times.
Intra-Oral Dental Assistant & Receptionist
Bowmanville Dental
05.2015 - 04.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Business Administration - Human Resources
Algonquin College
Ottawa, Ontario05-2026
Unit Nursing Clerk
Algonquin College
Ottawa, Ontario04-2025
Intra-Oral Dental Assisting
Trillium College
Oshawa, Ontario05-2015
Skills
- Patient scheduling & electronic health records
- Multitasking in fast-paced environments
- Strong attention to detail & organization
- Effective communication with patients & healthcare teams
- Handling high patient volumes efficiently
- Remaining calm under pressure
- Adhering to infection control & safety protocols
- Problem-solving & adaptability
- Insurance verification & administrative support
- Team collaboration & professionalism
Certification
- National Board Certificate for Level II Dental Assisting (NDAEB) - 2015
- IPAC - 2024
- WHMIS - 2024
- Disabilities in the Workplace - 2024
- Violence & Harassment in the Workplace - 2024
- Certified Food Handler: In Good Hands - 2024
Timeline
Remote Hygiene Coordinator
Winchester Dental
10.2024 - Current
Intra-Oral Dental Assistant & Receptionist
Durham Orthodontics
05.2018 - 05.2022
Intra-Oral Dental Assistant & Receptionist
Bowmanville Dental
05.2015 - 04.2018
Business Administration - Human Resources
Algonquin College
Unit Nursing Clerk
Algonquin College
Intra-Oral Dental Assisting
Trillium College
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