Processed customer transactions accurately and efficiently using point-of-sale systems.
Maintained clean and organized checkout area, enhancing customer experience.
Assisted customers with product inquiries, demonstrating strong communication skills.
Handled cash and card payments while adhering to company policies for security.
Flight Attendant
Westjet
05.2024 - 05.2025
Trained in emergency evacuation procedures, CPR, and First Aid.
Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.
Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
Exhibited strong organizational skills when managing multiple tasks simultaneously, such as preparing drinks for passengers and ensuring safety regulations were followed.
Developed strong interpersonal skills to effectively address customer needs and complaints.
Flight Attendant
Air Transat
06.2011 - 06.2023
Delivered exceptional customer service to enhance passenger experience and satisfaction.
Conducted pre-flight safety checks to ensure compliance with regulations and safety protocols.
Assisted in emergency procedures training, promoting team readiness and passenger safety awareness.
Collaborated with crew members to maintain efficient cabin operations during flights.
Resolved passenger inquiries and concerns promptly, fostering positive relationships and loyalty.
Resolved passenger conflicts and medical emergencies during flights.
Receptionist and Sales Assistant
Exclusive Floors
01.2008 - 04.2011
Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Coordinated appointment scheduling, enhancing time management for staff and clients.
Maintained accurate records of visitor logs and correspondence, supporting office organization.
Assisted in inventory management of office supplies, improving resource availability.
Crew Member
McDonald's
02.2002 - 04.2005
Delivered exceptional customer service by efficiently handling orders and ensuring satisfaction.
Maintained cleanliness and organization of work area, adhering to health and safety standards.
Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
Trained new crew members on company policies, procedures, and best practices for service excellence.