Paige Kibsey
16 Mary Ave Gunton,MB
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
8
8
years of professional experience
Work History
Supervisor Member Services
Access Credit Union
02.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Member Service Representative II
Sunova Credit Union
03.2020 - 02.2023
- Trained and assisted new employees with product knowledge, policies, required documents and how to handle member inquires
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Promoted superior experience by addressing member concerns, demonstrating empathy and resolving problems swiftly.
- Knowledgeable about various investment products offered by Sunova
- Experienced in opening personal memberships, business memberships and estate memberships
- Delivered exceptional member service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted branch supervisor with training of new staff, monthly reconciliations, branch supplies orders and treasury requirements
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Member Services Representative
Member Service Representative II
Belgian-Alliance Credit Union
01.2016 - 03.2020
- Maintained accurate and member account data with manual forms processing and digital information updates
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Conferred with members about concerns with products or services to resolve problems and drive sales
- Maintained clean, organized and well-stocked member service area
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Built and strengthened member relationships by leveraging excellent interpersonal and communication skills
- Completed & passed the Member Services Representative Exam in November of 2018
Education
CUIC Exams
Dalhousie University
Skillsoft
High School Diploma -
Maples Collegiate
Winnipeg, MB06.2015
Skills
- Customer service
- Multi-line telephone systems
- Calm and Professional Under Pressure
- Relationship building
- Upselling Products and Services
- Issue and Complaint Resolution
- Understanding Customer Needs
- Complex Product Knowledge
- Policy Enforcement
- Training and Development
- Performance Management
- Leadership and Change Management
Timeline
Supervisor Member Services
Access Credit Union
02.2023 - Current
Member Service Representative II
Sunova Credit Union
03.2020 - 02.2023
Member Service Representative II
Belgian-Alliance Credit Union
01.2016 - 03.2020
CUIC Exams
Dalhousie University
Skillsoft
High School Diploma -
Maples Collegiate
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