Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
Generic

Paige Kelly-Sawyer

Oakville,ON

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. A talented leader with an analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Regional Sales & Demo Manager

Sanamaria Food Services
03.2021 - Current
  • Manages and motivates employees to be productive and engaged in work.
  • Schedules employees for food demonstrations across Ontario.
  • Onboard new employees with training and new hire documentation.
  • Meets with clients on a weekly basis to provide audits and marketing strategies to assist with sales and brand awareness.
  • Develops and maintains relationships with customers through account development.
  • Creates and presents sales presentations to a range of prospective clients.
  • Develops and implements business strategies to achieve business goals and stay competitive.

Shift Supervisor

Wellwise by Shopper’s Drug Mart
04.2020 - 03.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.

Brand Ambassador

Toronto Fresh Food
06.2018 - 03.2020
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experiences.
  • Consistently met monthly sales metrics for the company.
  • Provided product demonstrations at multiple locations throughout GTA including trade shows and conventions to promote brand awareness and increase sales.
  • Provided thorough information on demographics and marketing for each demonstration location.

Senior Research Specialist

Aspire Lifestyles
03.2016 - 06.2018
  • Properly directed inbound client and vendor calls in phone queues to achieve metrics.
  • Met and exceeded daily, monthly, and quarterly productivity metrics for the company on a regular basis.
  • Mentored new employees and assisted management with training.
  • Received over a 95% average customer satisfaction rating for monthly surveys, resulting in winning the monthly “Sterling Award” for my entire career.

Production Manager

Light Year Media
07.2015 - 02.2016
  • Responsible for a team of graphic designers who executed the static and motion graphics for two major digital screens in Times Square, NYC.
  • Managed internal operational standards and productivity targets.
  • Discovered discrepancies in Proof of Play reports and resolved any conflicts associated.
  • Conducted market research on visitors in Times Square, NYC.

Customer Service Representative

Toys R Us
09.2014 - 07.2015
  • Researched, calmed, and rapidly resolved client conflicts to prevent loss of valued customers.
  • Maintained two cash registers at once in tandem to maximize sales, productivity, and quick customer throughput.
  • Created weekly store schedules using Microsoft Excel.
  • Consistently generated additional revenue through skilled sales techniques offering added value for customers.

Barista

Starbucks
07.2010 - 09.2014
  • Head of Health and Safety Committee (QASA).
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Balanced the needs of multiple customers simultaneously in a fast-paced environment.
  • Answered customers' questions and addressed problems and complaints in person and by phone.

Education

Bachelor of Science - Psychology

University of Toronto
Mississauga

Marketing, Economics, Accounting

Mohawk College of Applied Arts And Technology
Hamilton, ON

Skills

  • Marketing
  • Staff Development
  • Sales Techniques
  • Brand Management
  • Customer Relationship Management (CRM)
  • Team Leadership

Certification

Food Handling Certificate (Ontario), 08/01/23

Awards

  • Noah Meltz Scholarship – University of Toronto
  • Sterling Award – Aspire Lifestyles
  • Employee of the Month for August 2021 – Wellwise by Shopper’s Drug Mart

References

Benjamin Howard

Former Sales Manager

Toronto Fresh Food

10 Melford Drive, Unit 3

Scarborough, ON, M1B 2G1

289-489-6851 


David Kelly

Vice President of Sales

Toronto Fresh Food

10 Melford Drive, Unit 3

Scarborough, ON, M1B 2G1

437-980-5757

Timeline

Regional Sales & Demo Manager

Sanamaria Food Services
03.2021 - Current

Shift Supervisor

Wellwise by Shopper’s Drug Mart
04.2020 - 03.2021

Brand Ambassador

Toronto Fresh Food
06.2018 - 03.2020

Senior Research Specialist

Aspire Lifestyles
03.2016 - 06.2018

Production Manager

Light Year Media
07.2015 - 02.2016

Customer Service Representative

Toys R Us
09.2014 - 07.2015

Barista

Starbucks
07.2010 - 09.2014

Bachelor of Science - Psychology

University of Toronto

Marketing, Economics, Accounting

Mohawk College of Applied Arts And Technology

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Paige Kelly-Sawyer