Paige Hawkins
Maple Ridge,BC
Summary
I am Looking to secure employment in a position where I can not only utilize existing skills but build upon them to grow professionally. I am a friendly and reliable individual offering unmatched customer service and workplace focus.
Overview
7
7
years of professional experience
1
1
Certification
Work History
House cleaner
Self Employed Services
11.2021 - 08.2023
- My duties in this role included cleaning a household, from scrubbing bathroom showers and sinks to cleaning up bedrooms and living areas
- Vacuuming and mopping is another daily task that is done within the home.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Staples
01.2019 - 12.2020
- Duties in this position included checking customers out as a cashier, processing returns and exchanges, as well as assisting at the “Copy &Print Centre
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Member
McDonald’s
08.2016 - 03.2018
- Duties as McDonald's crew member included following directions in a fast-paced environment, operating a POS system, taking orders face to face as well as through drive-through system, and ensuring a high-quality customer experience by providing superior customer service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Graduated -
Maple Ridge Secondary
Maple Ridge, BCAssociate Certificate -
British Columbia Institute Of Technology
Burnaby, Bc03.2022
Skills
- Persistent
- Determined,
- Quick learner
- Works well Individually as well as part of a team,
- Well developed
- Problem solving/critical thinking abilities
- Goal oriented, flexible and enjoys working with people
- Team Support and Collaboration
- Bagging and Packaging
- Issue Resolution
- Order Taking
- Customer Assistance
- POS Systems
- Verbal and Written Communication
- Customer Service Excellence
- Complex Problem-Solving
- Hospitality and Accommodation
- Sales Expertise
- Conflict Resolution
- Credit and Cash Transactions
- Coaching and Mentoring
- Serving and Bussing
- Cash Handling
- Table and Dining Room Setup
- Cleaning
- Coaching and Training
- Valid Driver's License
- Drive-Thru Operation
- Employee Training and Supervision
- Food Packaging and Labeling
- Food Processing
- Time Management
- Operate Cash Register
- Food Preparation and Safety
- Food and Beverage Service
- Espresso and Tea Beverage Service
- Interactive Communication Skills
- Willingness to Learn
- Food Running
- Training and Motivation
- Safety
- Housekeeping
- Clear Communication
- Crew Leadership
- Heavy Lifting
- Process Payments
- Disciplined Leadership
- Active Listening Skills
- Maintain Physical Fitness
- Motivational Techniques
- Character Building
- Training Junior Team Members
Certification
- Boating License
- Food safe level 1
- Serving it Right
- First aid level 1
MORE WORK EXPERIENCE AND REFRENCES AVAILIABLE UPON REQUEST
Timeline
House cleaner
Self Employed Services
11.2021 - 08.2023
Customer Service Representative
Staples
01.2019 - 12.2020
Crew Member
McDonald’s
08.2016 - 03.2018
Graduated -
Maple Ridge Secondary
Associate Certificate -
British Columbia Institute Of Technology
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