Paige Fuller

Led the launch of Casa 1881 at Windsor Hotel by establishing standard operating procedures and tip policies. Designed beverage menus that aligned with brand identity and guest preferences. Oversaw programming of the point-of-sale system to streamline operations.

• Managed daily operations of food and beverage outlets, ensuring compliance with quality standards.
• Trained new staff on service protocols and menu knowledge to enhance guest experience.
• Monitored inventory levels and assisted in ordering supplies to maintain operational efficiency.

Oversaw daily dining room operations, ensured health and safety, managed open table, assisted with all areas of the restaurant where needed, recruited, trained, scheduled, delegated to front of house staff, Managed the set up and service of banquet events, communicating with the events manager, hotel manager, and executive chef as well as all staff to contribute to the optimization of the restaurant, and delivering exceptional guest experience.

• Oversaw daily dining room operations, ensuring exceptional guest experiences and high service standards.
• Trained and mentored staff in service protocols and customer engagement techniques.
• Streamlined reservation processes, enhancing table turnover rates and optimizing seating arrangements.

Responsible for managing daily operations, inventory, ordering, creating SOPs, programming the POS, managing Open Table, recruiting, training, scheduling, managing vendors, creating flyers, booking parties and large reservations. I was responsible for booking events, hosting live music events, serving tables, bartending, reducing staff turnover rate with effective leadership, creating cocktail and food menus, creating business relations, including the Chamber of Commerce, Managing Social Media, the company website, and all online platforms.

• Oversaw daily bar operations, ensuring adherence to health and safety regulations.
• Trained and mentored new staff on beverage preparation and customer service standards.
• Developed creative cocktail menus to enhance customer experience and increase sales.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Increased sales with upselling techniques through knowledge of menu and promotions. Maintained a clean and orderly dining room in a high volume venue. Thrived through team work and leadership.

Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities. Improved client satisfaction by promptly addressing concerns and implementing solutions in a timely manner. Collaborated with teams and families, while establishing trusting relationships through empathetic communication and active listening. Creating detailed daily reports, respecting confidentiality.

Assisted individuals with daily living activities, promoting independence and personal growth.

Collaborated with team members to develop individualized support plans tailored to client needs.

Facilitated group activities that enhanced social skills and community engagement among clients.