Customer service and sales professional prepared to drive impactful results. Proven ability to drive a successful sales culture, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
3
3
years of professional experience
Work History
1st Assistant Retail Store Manager
Zumiez
Newmarket, ON
10.2023 - 05.2025
Consistently met personal sales goals through proactive engagement with customers and upselling techniques.
Trained and managed associates in customer service and sales techniques.
Analyzed sales data, identified trends, and increased sales by 29%.
Reconciled the registers, markdowns, transfers, promotion set up, inventory audits and store execution audits.
Assisted the Manager in interview processes of prospective employees and provided feedback.
Boat and Watersport Rental Coordinator/Camp Director
C.W. Marine & Powersports
Keswick, ON
05.2023 - 09.2023
Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
Trained new employees on company policies and procedures, fostering a supportive work environment for professional growth.
Planned weekly camp program schedules for sports, boating trips and Ontario Boating License courses.
Implemented safety protocols within the workplace that reduced incidents involving mishandling of rental equipment for over 100 customers a day.
Waitress/Bartender
The Dirty Burger Company
Peterborough, ON
04.2022 - 08.2022
Served food and beverages promptly with focused attention to customer needs.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
Bachelor of Arts - Sociology
Trent University
Peterborough, ON
06.2024
Ontario Secondary School Diploma -
Keswick High School
Keswick, ON
06.2020
Skills
Customer service
Sales strategies
Staff training and development
Store operations management
Organization
Timeline
1st Assistant Retail Store Manager
Zumiez
10.2023 - 05.2025
Boat and Watersport Rental Coordinator/Camp Director