Paige Forestell
Edmonton
Summary
Experienced in multiple insurance industry roles, ensuring efficient risk evaluation and compliance. Utilizes strong organizational skills and analytical abilities to streamline processes. Track record of effective communication and collaboration with team members to achieve accurate and timely results.
Overview
10
10
years of professional experience
Work History
Farm Underwriting Coordinator
Peace Hills General Insurance
09.2023 - 01.2025
- Processed and assembled cancellations, endorsements, renewals and new business.
- Conducted basis underwriting on policy changes.
- Reviewed policy endorsements for accuracy before submission, minimizing errors and reducing processing times.
- Obtained background reports.
- Distributed mail.
- Enhanced underwriting process efficiency by streamlining workflow and implementing time-saving strategies.
Auto Telephone Claims Adjuster
Peace Hills General Insurance
09.2022 - 09.2023
- Confirmed coverage is in place and applies to reported claims.
- Obtained recorded statements.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified entitlement to coverage, determine liability, explain coverage and claims process to insureds and claimants.
- Negotiated total loss settlements, disposal of salvage and document all activity.
- Liaised with brokers and underwriters and other industry personnel.
- Arranged repairs and rentals.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Recovery Care Specialist
Wawanesa Insurance
11.2021 - 09.2022
- Interpreted policy wordings, determined policy coverage and ensured appropriate reserving.
- Investigated and managed first party injury claims by telephone and correspondence.
- Arranged and approved treatment.
- Evaluated medical records and consulted with healthcare providers to determine appropriate benefit amounts for clients.
- Communicated with all stakeholders, including the medical treatment team.
- Prepared files for arbitration and litigation.
- Maintained accurate records based on company standards and policies within the claims system.
Auto Claims Adjuster
Wawanesa Insurance
09.2019 - 11.2021
- Managed an average caseload of 100 files, keeping a lower claims count than company average.
- Acted as a reliable point of contact for all stakeholders throughout the claims process, addressing their concerns with empathy and professionalism.
- Claim management including but not limited to: gathering information, negotiating settlements with third party insurers, arranging/approving and services, following up on services, reviewing/implementing TORT law, monitoring and issuing payments, and settling liability disputes
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
Guest Experience Host (part-time position)
Edmonton Convention Center
08.2018 - 03.2020
- Resolved guest concerns promptly, leading to increased positive feedback.
- Contributed positively to the overall atmosphere of the property by maintaining a professional demeanor at all times.
- Enhanced guest satisfaction by providing personalized and attentive service.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Auto Claims Adjuster
Intact Insurance
01.2019 - 09.2019
- Conducted thorough investigations of auto accidents to accurately determine liability.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Negotiated and authorized settlements.
- Tailored communication strategies to meet diverse needs of policyholders, enhancing overall customer experience.
- Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
Insurance Administrator
HDF Insurance
09.2014 - 01.2019
- Managed client files, amended policies, and assisted in underwriting new policies.
- Provided support with client information updates for brokers.
- Ensured compliance with state regulations by staying up-to-date on industry changes and updating internal policies accordingly.
- Prepared applications, documents and data to renew insurance policies.
- Maintained strong relationships with key industry partners, fostering cooperation and collaboration on shared initiatives.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
Education
High School Diploma -
Lillian Osborne High School
01.2013
Skills
- Dedicated to providing strong customer service
- Caseload management
- Outstanding verbal & written communication skills
- Committed to building relationships with a strong foundation of trust
- Proficient in French
- Able to problem solve and think critically
- Able to successfully multitask while remaining professional and efficient in a fast-paced environment
- Passionate about working proactively within, and leading teams
- Able to work with others in a fast-paced environment, ensuring client satisfaction
- Demonstrated skills obtained in Active Listening training, excelling in communication
- Received MVP Award while working in the hospitality industry
Languages
French
Limited Working
Timeline
Farm Underwriting Coordinator
Peace Hills General Insurance
09.2023 - 01.2025
Auto Telephone Claims Adjuster
Peace Hills General Insurance
09.2022 - 09.2023
Recovery Care Specialist
Wawanesa Insurance
11.2021 - 09.2022
Auto Claims Adjuster
Wawanesa Insurance
09.2019 - 11.2021
Auto Claims Adjuster
Intact Insurance
01.2019 - 09.2019
Guest Experience Host (part-time position)
Edmonton Convention Center
08.2018 - 03.2020
Insurance Administrator
HDF Insurance
09.2014 - 01.2019
High School Diploma -
Lillian Osborne High School
Similar Profiles
Ginette MartinGinette Martin
Human Resources & Administration at Peace Hills General Insurance CompanyHuman Resources & Administration at Peace Hills General Insurance Company
Jeff MowattJeff Mowatt
Property Claims Advisor - Level 4 at Peace Hills InsuranceProperty Claims Advisor - Level 4 at Peace Hills Insurance
Shafeek KhanShafeek Khan
Senior Business Analyst at Peace Hills InsuranceSenior Business Analyst at Peace Hills Insurance