PAIGE FARQUHARSON
Vancouver,Canada
Summary
Results-driven professional with strong experience in team leadership, program development, and community engagement. Skilled at fostering positive workplace cultures, driving operational success, and mentoring teams. Passionate about supporting staff and residents, I aim to leverage my expertise in strategic planning and management to enhance both organizational performance and team well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wellness Manager
Tapestry at Wesbrook Village
07.2023 - 12.2024
- Organized and executed a minimum of 6-8 large in-house events per month, ensuring at least 80% resident participation (increased from 60%) while staying within a $3,300/month budget.
- Established partnerships with at least 3 local community centres and their senior programs within 7 months. Tracked engagement by offering collaborative programs and inviting at least 15 seniors per month to visit Tapestry.
- Supported the Sales team by increasing occupancy from 71% to at least 95% within 12 months by leveraging events and fitness programs as a primary selling point.
- Provided ongoing professional development for the Kinesiologists by organizing at least 2 training sessions or guest speaker workshops per quarter and introducing at least 3 new fitness programs annually.
- Achieved a response rate of at least 50% on resident satisfaction surveys by using multiple feedback channels, including direct conversations at events, and implemented at least 3 resident-suggested programs per quarter.
- Increased staff morale and engagement by hosting at least one interdepartmental team-building event (e.g., Office Olympics, quizzes, or presentations) every quarter and provided monthly recognition (e.g., thank-you notes, treats) to all 160 staff members.
Care Aide Manager
Private Home
09.2021 - 03.2023
- Hired, onboarded, and trained all new care aides within 30 days of their start date using a structured training manual, logbooks, and scheduled mentorship shifts
- Conducted at least one structured training session per month on rehab techniques, ALS equipment usage, and emergency preparedness, ensuring that 100% of staff completed required training within their first 3 months
- Implemented a performance evaluation system where each care aide received feedback quarterly, ensuring at least an 80% retention rate of high-performing staff over 12 months
- Mediated and resolved at least 90% of conflicts between care aides and family members within 48 hours of an issue being reported, ensuring all resolutions were documented and followed up within one week
- Maintained a fully staffed schedule by ensuring all shifts were assigned at least two weeks in advance, achieving 100% shift coverage and minimizing reliance on last-minute replacements
Equipment Specialist
National Seating & Mobility Canada
10.2020 - 09.2021
- Increased walk-in business by 20% within 6 months through targeted marketing materials and customer service initiatives
- Built strong partnerships with local hospitals, long-term care homes, and therapists, facilitating 10+ successful collaborations per quarter
- Achieved a 95% customer satisfaction rate, following up on all sales interactions and resolving concerns within 48 hours
Kinesiologist/RTWSS Provider
Re:Function Health Group
01.2017 - 06.2020
- Conducted 100+ Return to Work safety assessments, ensuring a 95% success rate in injury-free returns within 9 months
- Collaborated with employers and case managers to implement safe work strategies, achieving a 90% success rate in smooth transitions
- Delivered monthly educational sessions, reducing reported injuries by 30% and improving client satisfaction
Education
Bachelors of Kinesiology -
University of British Columbia
Vancouver, BC05-2017
Skills
- Yardi
- Dayforce
- JaneApp
- Adobe Photoshop
- Adobe InDesign
- Microsoft Excel
- Canva
- HTML/JavaScript
Other Work Experience
Volunteer Coordinator: May 2017 – January 2017
BC Achievement Foundation – Vancouver, BC
Program Coordinator/Gait Analysis Expert: May 2016 – May 2017
Sport Chek – Vancouver, BC
Physical Literacy Assessment Programmer: May 2015 – August 2015
PacificSport – Langley, BC
Certification
Standard First Aid and CPR/AED Level C January 2018 - Current
British Columbia Association of Kinesiologists (BCAK) April 2017 - Current
Timeline
Wellness Manager
Tapestry at Wesbrook Village
07.2023 - 12.2024
Care Aide Manager
Private Home
09.2021 - 03.2023
Equipment Specialist
National Seating & Mobility Canada
10.2020 - 09.2021
Kinesiologist/RTWSS Provider
Re:Function Health Group
01.2017 - 06.2020
Bachelors of Kinesiology -
University of British Columbia
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