Paige Ellas

As a pivotal team member, my role involves meticulously receiving and processing service requests from our valued customers and clients. I navigate the coordination of services by engaging with the appropriate personnel, ensuring seamless execution.

My commitment to clear communication is evident in my interactions with customers, vendors, and clients, where I confirm service details with precision. I take charge of dispatching and diligently tracking personnel, overseeing their timely arrival and ensuring successful completion of services.

In addition to these responsibilities, I maintain comprehensive records and reports—both physical and digital—pertaining to service requests and dispatch activities. My commitment extends beyond the immediate scope, offering invaluable administrative support to team members as needs arise.

A noteworthy aspect of my role involves the daily reconciliation of parking tickets and infractions through the city portal, showcasing my dedication to accurate and streamlined processes. Upholding compliance with organizational policies and procedures related to service requests is a consistent priority. Leveraging advanced administrative and analytical skills, I oversee day-to-day operational activities, including reconciliation of account invoices and the production of monthly reports for billing processes.

Conducted thorough night audits for guest ledgers, skillfully closing bank and cash registers while swiftly reconciling discrepancies. Proactively responded to guest needs, efficiently addressing changes in reservations and special requirements for the day crew.

Managed the seamless completion of closing procedures by reviewing pending check-ins and overseeing payment processes. Monitored and audited nightly room occupancy and hotel revenue, investigating discrepancies through meticulous reconciliation of cash drops and credit card transactions.

Collaborated effectively with team members to ensure a smooth guest experience from check-in through check-out. Applied precise codes to invoices, files, and receipts, maintaining organized and easily searchable records. Regularly reported financial data and updated ledgers and journals.

Exercised control over cash and credit card transactions at the front desk, successfully reducing errors. Proactively followed up with staff and customers through phone and email to address missing or needed information, compiling and organizing retrieved data into files.

Managed both physical and computer-based filing systems, ensuring their efficiency. Implemented regular cleanup of files by removing outdated information for archival or disposal. Utilized Microsoft Office programs to create reports, correspondence, and spreadsheets, continually improving organizational strategies for physical and digital filing systems.

In addition to administrative duties, fostered a welcoming atmosphere for guests, greeting them professionally and courteously while prioritizing safety. Verified photo identification for facility access and actively moved throughout the premises to stay aware of developing security situations. Reported suspicious activities and persons promptly to law enforcement, ensuring the protection of both facility and guests.

• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register to record transactions accurately and efficiently.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
• Met established regulatory and organizational guidelines mandating cleanliness.
• Emptied trashcans and transported waste to collection areas.
• Delivered quality customer service to address urgent needs and cleaning requests.

• Prepared healthy, age-appropriate snacks and meals.
• Assisted children with homework assignments and special projects across different subjects.
• Communicated positively with children and guardians.
• Played games, worked on puzzles and read books to young children.
• Assisted with light housekeeping duties as well as running errands.
• Developed games and activities using arts and crafts to support learning and verbal skills.