Paige Buenaga
Los Angeles
Summary
Dynamic professional with extensive experience in fast-paced customer-driven environments, including as a Shift Lead at Mama Hawks Kitchen & Coffee. Proven track record in exceptional customer service and problem-solving, adept at multitasking and organization. Skilled in verbal and written communication, dedicated to enhancing customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH Member
Wake and Late
05.2025 - Current
- Work as an expo, coordinating with back of house team to ensure timely service
- Provide top-quality customer service to guests, promoting a positive dining experience
- Preparing drinks and prepping goods such as syrups, lemonade, orange juice, and frozen coffee
- Clean all facilities during shift and at the end of the day
- Working and operating Toast POS system
- Handled customer inquiries and resolved issues effectively to maintain satisfaction levels
Barista/Cashier
Luminary Roasters
09.2024 - 04.2025
- Prepared and served customer drink and food orders, ensured that all items on display are handled according to food safety regulations
- Maintained cleanliness and organization of dining areas and service stations
- Worked on the register with Toast POS system and assisted customers with any necessary needs
- Authorized to close the register and perform inventory
- Operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly
Shift Lead/Barista/Server
Mama Hawks Kitchen & Coffee
11.2020 - 12.2023
- Prepared food (sandwiches/pizza) and drinks (espresso drinks, smoothies, milkshakes, etc.) for customers in accordance to food safety standards and standard operating procedures
- Assisted with prep for baked goods
- Made individualized coffee and food recommendations and educate interested customers on the sources and processes of the store's premium beans and ingredients
- Lead team during shifts
- Completed store opening and closing procedures and balanced register
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
Bachelor of Science - Film and Media Studies
University of Pittsburgh
Pittsburgh, PA04-2024
Skills
- Customer service
- Restaurant experience
- Time management
- Communication skills
- Guest services
- Food service
- Problem Resolution
- Organizational Skills
- Multitasking
Certification
California Food Handler
Timeline
FOH Member
Wake and Late
05.2025 - Current
Barista/Cashier
Luminary Roasters
09.2024 - 04.2025
Shift Lead/Barista/Server
Mama Hawks Kitchen & Coffee
11.2020 - 12.2023
Bachelor of Science - Film and Media Studies
University of Pittsburgh