PAIGE ARTHUR
Toronto
Summary
Results-driven and customer-focused professional with over 10 years of experience in hospitality, administration, and sales. Demonstrated ability to consistently provide exceptional customer service, effectively manage teams, and achieve sales growth. Skilled in leading teams to successfully accomplish project goals through strategic planning and efficient management. Utilizes strong organizational and communication skills to foster collaboration and drive high performance. Proven track record of overseeing project execution and adapting to dynamic work environments.
Overview
15
15
years of professional experience
Work History
Team Lead Bartender and Server
Portside Social Bar + Kitchen
07.2021 - 04.2025
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Implemented training programs, boosting staff performance and service consistency, resulting in a 20% increase in repeat customer visits.
- Maximized revenue through upselling, event coordination, and creating tailored guest experiences, leading to a 15% year-over-year increase in sales.
- Played a pivotal role in conflict resolution and customer satisfaction, consistently receiving positive feedback and resolving complaints with professionalism.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Medical Assistant
Boniface Park Medical Centre
05.2016 - 05.2020
- Responded to customer inquiries via email and phone, providing timely and accurate information.
- Made appointments, processed payments, and enforced policies and procedures to ensure seamless patient care.
- Greeted patients, verified demographics, and updated records in electronic medical records (EMR) system.
- Managed patient flow, coordinated with healthcare providers, and maintained a clean and organized waiting area.
- Handled confidential patient information, maintained accurate records, and ensured compliance with PHIPA regulations.
- Processed and prepared patient charts, test results, and medical records for healthcare providers.
- Coordinated with insurance companies, processed claims, and resolved billing discrepancies.
Retail Sales Associate
Future Shop
04.2010 - 08.2016
- Greeted clients, answered phones, and made follow-up calls to ensure exceptional customer service.
- Prepared correspondence, scheduled meetings, and made travel arrangements to support business operations.
- Coordinated showings and open houses, obtaining feedback and managing client databases to drive sales growth.
- Provided administrative support to real estate agents, ensuring timely and accurate completion of tasks.
- Maintained accurate records, reports, and databases to ensure compliance with regulatory requirements.
- Developed and implemented effective filing systems, both physical and digital, to enhance office organization.
Administrative and Marketing Assistant
ReSet Entertainment Group Inc.
09.2015 - 05.2018
- Undertook daily administrative tasks, supporting marketing executives and composing online content to drive brand engagement.
- Communicated directly with clients, building trusting relationships and ensuring exceptional customer service.
- Coordinated marketing campaigns, managed social media platforms, and created engaging content to increase brand visibility.
- Conducted market research, analyzed data, and provided insights to inform marketing strategies.
- Maintained accurate records, managed databases, and performed data entry tasks to support business operations.
- Provided event planning support, coordinating logistics, and ensuring successful execution of events and activations.
- Collaborated with the marketing team to develop and implement promotional materials.
Education
Business Administration Certificate (BAC) -
Seneca College
01.2014
Smart Serve Certification - undefined
04.2025
Diploma - Travel and Tourism
Seneca College
01.2010
Skills
- Customer Service Excellence
- Team Leadership & Training
- Sales Support & Lead Generation
- Conflict Resolution
- Administrative Coordination
- Scheduling & Dispatch Logistics
- Client Relationship Management
- Social Media & Digital Marketing
- Verbal & Written Communication
- Problem Solving & Decision Making
Languages
English
Native or Bilingual
Timeline
Team Lead Bartender and Server
Portside Social Bar + Kitchen
07.2021 - 04.2025
Medical Assistant
Boniface Park Medical Centre
05.2016 - 05.2020
Administrative and Marketing Assistant
ReSet Entertainment Group Inc.
09.2015 - 05.2018
Retail Sales Associate
Future Shop
04.2010 - 08.2016
Smart Serve Certification - undefined
Diploma - Travel and Tourism
Seneca College
Business Administration Certificate (BAC) -
Seneca College
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