Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

PAIDAISHE Gwyneth NYANDORO

Edmonton,AB

Summary

Dynamic and results-driven professional with extensive customer service experience at MacEwan University Residence. Proven ability in troubleshooting and conflict resolution, enhancing user satisfaction. Proficient in Microsoft Office and ERP systems, demonstrating reliability and effective communication skills. Committed to achieving operational excellence and fostering positive relationships with clients and colleagues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Associate

MacEwan University Residence
Edmonton, Canada
06.2024 - 04.2025
  • Helping residents and guests with checking in and out
  • Assisting with sign-in duties
  • Maintaining cash floats and daily cash reconciliation
  • Opening and closing procedures
  • Processing transactions utilizing a Point of Sales system
  • Resolving customer service complaints and inquiries

Student Labourer, Public Works Operations

Regional Municipality of Wood Buffalo
Fort McMurray, Canada
05.2023 - 09.2023
  • Maintained assigned areas using various hand and power tools for optimal condition.
  • Executed grounds maintenance tasks including cutting grass, weeding, and planting.
  • Loaded, unloaded, and delivered materials and supplies to various locations efficiently.
  • Performed minor maintenance and cleanup duties on assigned infrastructure as needed.
  • Assisted other departments with tasks to ensure operational continuity.
  • Conducted inspections of signage for deficiencies and assessed crosswalk sightlines.
  • Facilitated painting of road markings, including crosswalks, and maintained guardrails.
  • Completed daily records and participated in training programs as mandated by operations.

EBusiness Help Desk Analyst I (Co-op)

Workers Compensation Board
Edmonton, Canada
01.2023 - 04.2023
  • Supported external users of WCB eBusiness systems during annual return season.
  • Assisted customers with annual return filings via phone communications.
  • Advised customers on account statuses and payment guidance across platforms.
  • Updated internal customer profiles to ensure accurate records.
  • Provided comprehensive system support for WCB eBusiness-related inquiries.
  • Troubleshot technical and non-technical issues through direct customer interactions.
  • Maintained detailed documentation of customer support inquiries and resolutions.
  • Administered security measures, including user ID, password, and access management.

Medical Receptionist

Blackgold Physical Therapy Clinic
Fort McMurray, Canada
02.2020 - 04.2021
  • Greeted patients and managed intake processes, scheduling appointments efficiently.
  • Answered incoming calls and directed inquiries to appropriate personnel.
  • Maintained accurate patient accounts by recording and updating personal and financial information.
  • Sanitized treatment rooms and handles to ensure compliance with COVID protocols.
  • Checked patient temperature prior to treatments, adhering to safety guidelines.
  • Performed administrative duties, including filing medical records as required.
  • Maintained business inventory by checking stock daily and managing equipment needs.
  • Ensured cleanliness of waiting and treatment areas to promote a safe environment.

Education

Bachelor of Commerce - Supply Chain Management

MacEwan University
Edmonton, AB
06.2025

High School Diploma -

Holy Trinity Catholic High School
Fort McMurray, AB
06-2020

Skills

  • Customer service and support
  • Troubleshooting and problem solving
  • Conflict resolution and negotiation
  • Communication skills
  • Goal setting and flexibility
  • Reliability and dependability
  • Technical and specification writing
  • Microsoft Office proficiency
  • ERP and CRM systems
  • SAP and PeopleSoft expertise
  • Adobe Acrobat proficiency
  • Presentation skills with PowerPoint
  • Ivanti knowledge

Certification

  • High School Diploma
  • A valid Class Five (5) Operator's License
  • Standard First Aid
  • CSO ticket
  • H2S Alive
  • Confined Space and Monitoring
  • Fall Protection
  • Fire Watch

Volunteer Experience

Salvation Army, Food Bank & Alberta Winter

Timeline

Front Desk Associate

MacEwan University Residence
06.2024 - 04.2025

Student Labourer, Public Works Operations

Regional Municipality of Wood Buffalo
05.2023 - 09.2023

EBusiness Help Desk Analyst I (Co-op)

Workers Compensation Board
01.2023 - 04.2023

Medical Receptionist

Blackgold Physical Therapy Clinic
02.2020 - 04.2021

Bachelor of Commerce - Supply Chain Management

MacEwan University

High School Diploma -

Holy Trinity Catholic High School

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PAIDAISHE Gwyneth NYANDORO