Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pahul Dhawan

Dartmouth,NS

Summary

Enthusiastic and motivated business graduate passionate about business development, sales and customer retention. Skilled at strong written and verbal communication and problem solving committed to creating positive customer experiences. Experienced with proven track record driving high customer satisfaction, relationship building and customer retention. Highly organized, reliable and attentive to fulfilling customer needs.

Overview

2
2
years of professional experience

Work History

MEMBERSHIP SERVICE AGENT

Blue Ocean Contact Center
07.2024 - Current
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

COOK

Antojo Tacos + Tequila
05.2024 - Current
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Maintained cleanliness and sanitation standards in the kitchen area, including equipment and utensils.

CUSTOMER SERVICE ASSOCIATE (Cashier/Cook)

Arthur's Urban Market
12.2022 - 04.2024
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Performed opening and closing procedures for kitchen
  • Built and maintained positive working relationships with co-workers


SALES ASSOCIATE

La vie en rose
08.2022 - 12.2022
  • Engaged with guests to understand and anticipate customer service needs
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Drove sales through customer relationship building and suggestive selling techniques

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Education

High School Diploma -

Mount Saint Vincent University
04.2024

Skills

  • Customer service
  • Strong verbal and written communication skills
  • Critical thinking
  • Relationship building
  • Call center experience
  • Live chat support
  • Proficient Technical Skills
  • Calm Under Pressure
  • Customer focus

Timeline

MEMBERSHIP SERVICE AGENT

Blue Ocean Contact Center
07.2024 - Current

COOK

Antojo Tacos + Tequila
05.2024 - Current

CUSTOMER SERVICE ASSOCIATE (Cashier/Cook)

Arthur's Urban Market
12.2022 - 04.2024

SALES ASSOCIATE

La vie en rose
08.2022 - 12.2022

High School Diploma -

Mount Saint Vincent University
Pahul Dhawan