Paget B. Divljakovic

• Communicate with clients throughout the mortgage process, providing updates and addressing inquires promptly
• Oversee and organize all client information and mediate between client and lender
• Follow up on all requests from the lender for new or outstanding documentation
• Create signing packages for clients in FINMO software and generating documents, signature requests, order appraisals, and thorough document analysis and organization

• Manage a portfolio of client accounts, serving as the primary point of contact for client inquiries and requests, ensuring adherence to timelines, budgets, and quality standards
• Collaborate with cross-functional teams, including art directors, copywriters, and other marketing professionals, to brainstorm and develop creative concepts for marketing campaigns, event launches, and advertising materials
• Stay updated on industry trends, market conditions and competitor activities to provide valuable insights to clients and support the developments of tailored solutions
• Prepare and analyze various reports to asses project performance and identify areas of improvement (reviewing reports such as SEO and digital advertising)

• Scheduled and coordinated the successful execution of over 10 events attracting over 300 attendees per event
• Co-hosted bi-annual events including performance showcases, Jazz Safari tours and musical launches
• Oversaw event promotion and marketing activities, collaborating with the marketing team to create compelling event materials such as social media campaigns, websites and monthly blog posts
• Manage daily donor relations through administrative duties such as answering general inquiries, replying to emails and coordinating meetings through Outlook, and managing donor database on Excel

• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.

· Developed and oversaw events and workshops focused on mindfulness, meditation, stress management, and overall wellness.

· Managed resources effectively to support events including budgets and materials and event spaces

· Fostered strong relationships with individuals and groups to encourage participation and awareness around campus

· Led the development and implementation of holistic lesson plans and assignments for youth ages 2-10 to be used throughout

the organization by senior educators

· Provided one on one support to children with additional and diverse learning needs. Positively reinforced techniques and structured routines working closely with the child and guardian to encourage desirable behaviors and reduce challenging ones.

· Acted as the primary liaison between guardians and YMCA stakeholders to capture individual children’s strengths,

Weaknesses, and overall goals and translate them into actionable milestones and metrics to track children’s learning and their

creative development.

• Collaborated with top Canadian menswear designer, Christopher Bates, on the coordination and organization of 4 runway shows during Toronto Fashion Week
• Assisted with the creative direction of window displays and pop-up campaigns by leveraging social media platforms for an increase in event attendees of up to 100%
• Managed media inquiries by crafting PR friendly responses for the successful public promotion of designer’s brand featured on The Fashion Network and etalk Canada