Pagaloa Fifita
South San Francisco
Summary
Motivational leader and organizational problem solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager of Youth Impact
Peninsula Conflict Resolution Center
09.2024 - Current
- Organized training sessions for staff on topics such as effective communication techniques and conflict resolution strategies.
- Utilized conflict resolution skills to negotiate peaceful resolutions between opposing parties.
- Conducted workshops on topics such as conflict resolution, communication skills, job readiness, and goal setting for students.
- Performed data entry into multiple databases accurately and timely.
- On-site Restorative Justice Practitioner at Menlo-Atherton High School, providing alternatives to suspension through behavioral development and one-on-one intervention.
Community Engagement Associate
Peninsula Conflict Resolution Center
11.2022 - 09.2024
- Educated participants on various drug topics, such as vaping, marijuana, alcohol addiction, opioids, and tobacco.
- Facilitated workshops on topics such as coping skills, healthy lifestyle choices, and relapse prevention techniques.
- Collaborated with community schools and youth programs to implement evidence-based interventions aimed at preventing substance abuse among youth and adolescents.
- Maintained up-to-date records regarding contacts, resources, and materials to complete contract deliverables monthly.
- Partnered with several schools in the Peninsula as a guest presenter on conflict transformation or drug prevention.
Community Health Worker
Behavioral Area Community Health Advisory Council
09.2022 - 06.2023
- Conducted community outreach to educate residents on health resources and services.
- Assisted in developing and implementing health promotion programs tailored to community needs.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Led outreach activities to target specific demographics and promote health initiatives.
Education
Bachelor of Arts - Communications, Minor in Business
San Francisco State University
San Francisco, CA01.2022
Associate of Arts - Communications & Business
Skyline College
San Bruno, CA01.2020
Skills
- Active Listener
- Conflict Resolution
- Strong Facilitation Skills
- Negotiation & Persuasion
- Social Perceptiveness
- Sales & Marketing
- Strategic Planning
- Community Organization
- Interdisciplinary Collaboration
- Critical Thinking
- Servant Leadership
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Customer service
Certification
- Mental Health First Aid Instructor(MHFA)
- Basic Mediation
- Cultural Humility
Awards
Community Partnership Award 2025 - To Prevent and Reduce Adolescent Tobacco and Other Drug Use
Timeline
Manager of Youth Impact
Peninsula Conflict Resolution Center
09.2024 - Current
Community Engagement Associate
Peninsula Conflict Resolution Center
11.2022 - 09.2024
Community Health Worker
Behavioral Area Community Health Advisory Council
09.2022 - 06.2023
Bachelor of Arts - Communications, Minor in Business
San Francisco State University
Associate of Arts - Communications & Business
Skyline College