Padmini Suresh Menon
North York,ON
Summary
Post graduate in Medical Devices and Technologies with an overall of 7 years experience in Catalogue and Vendor/Stakeholder Management. Proficient in customer service administration, time management and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Merchandising Specialist - Ecommerce
The Home Depot Inc
11.2022 - Current
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Streamlined vendor onboarding processes by creating standardized documentation templates for efficient information gathering.
- Supported accounts payable functions by verifying invoices, entering payment details, and ensuring timely vendor payments using SAP tools.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
Vendor Specialist
Amazon.com
05.2022 - 07.2022
- Facilitated new vendor onboarding processes, providing necessary documentation and training resources for seamless integration into existing workflows.
- Resolved disputes between vendors and internal stakeholders, fostering positive working relationships throughout the organization.
- Collected, arranged, and input information into database system.
- Optimized supply chain performance by closely monitoring vendor activities and adjusting as needed.
- Identified opportunities for cost reduction through bulk purchasing agreements and volume discounts.
Category Manager
Netmeds
02.2021 - 05.2022
- Owning and managing catalogue and category for 250+ brands currently.
- Studied technical aspects of managed category to identify key quality attributes and cost containment levels.
- Identified and reported key performance indicators to define successful Catalogue management.
- Monitored market to capitalize on latest trends to stay competitive.
- Completed monthly Sales - profit and loss performance reports brand wise.
- Managing and planning promotions and creatives to improve visibility.
- Receive and manage inbound phone calls from Fc associates, creating catalogue and managing category and purchase orders.
- Assisted finance team in conducting audits of key suppliers and monitored all aspects of supplier performance including monthly debit notes.
- Fostered positive work atmosphere by acting and communicating collaboratively with customers.
- Practiced standard sourcing process of opportunity assessment through supplier on-boarding to achieve goals.
Order and Fulfillment Executive
Elsevier
05.2019 - 01.2021
- Processed order/agreement requests from customers like 3M,
Cancer Institute Women's India Association, Harvard University etc. - Maintained tracking system for various source systems to avoid invoicing delays.
- Assigned tasks to associates and handled escalated issues to improve customer satisfaction.
- Handled Stakeholder meetings to enhance operations.
- Monitored testing for launching new application to improve efficiency.
- Evaluated and created SOPs for possible enhancements and process improvements
- Initiated and executed Root Cause Analysis of escalated issues to improve efficiency
- Trained associate and monitored their performance.
Senior Catalog Associate
Amazon
05.2018 - 05.2019
- Owned and maintained business metrics, trained new associates and assisted in meeting their goals.
- Created SOPs for multiple marketplaces such as CA, MX, US.
- Owned work assignment, metric reports and workflow tool to monitor performance and quality for team.
- Worked with senior leadership in launching Perfect Inbound process for Canada, India and Belgium marketplaces
- Initiated and executed projects to simplify search systems and perform bulk operations to improve efficiency and reducing head counts
Catalog Associate
Amazon
06.2016 - 05.2018
- Primarily worked on Procurement, Catalog Data error handling, Vendor Management, Trouble Ticket Resolving, Project Management Experience
- Handled multiple projects on Brand clean up for companies like Adidas, Puma etc.
- Executed independent projects on inventory savings and vendor mislabeling issues contributing in Head count reduction of ~5.
- Owned and managed Pantry under Consumables Division for Amazon.com
Application Specialist
Magnuss Medical Systems
09.2015 - 07.2016
- Trained associates on proper use of systems and conducted orientation seminars
- Acquired and evaluated images and test system/software performance
- Monitored customer installations of ultrasound products within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Supported trade shows and professional conferences by performing product demonstration and customer training
- Assisted sales team in developing sales, marketing and customer service strategies using product knowledge
- Investigated and addressed any system issues to enhance usability and improve functionality
Education
Master in Engineering Studies - Medical Devices And Technologies
University of Auckland
08.2016
Bachelor of Engineering - Electronics And Instrumentation Engineering
SRM Easwari College
04.2014
Skills
- Catalogue/Category development
- Process Trainer
- Vendor onboarding and maintenance
- Microsoft Office
- Trend Analysis
- Promotional planning
- Vendor Relations
- Looker
Languages
English
Proficient
C2
Hindi
Intermediate
B1
Tamil
Advanced
C1
Malayalam
Advanced (C1)
Timeline
Merchandising Specialist - Ecommerce
The Home Depot Inc
11.2022 - Current
Vendor Specialist
Amazon.com
05.2022 - 07.2022
Category Manager
Netmeds
02.2021 - 05.2022
Order and Fulfillment Executive
Elsevier
05.2019 - 01.2021
Senior Catalog Associate
Amazon
05.2018 - 05.2019
Catalog Associate
Amazon
06.2016 - 05.2018
Application Specialist
Magnuss Medical Systems
09.2015 - 07.2016
Master in Engineering Studies - Medical Devices And Technologies
University of Auckland
Bachelor of Engineering - Electronics And Instrumentation Engineering
SRM Easwari College
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