Paco Paez
Laval,QC
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant and Hotel environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Hotel and Restaurant Manager
Hotel Donaji
Tehuantepec, Oaxaca
03.2024 - 06.2024
- Collaborated with local businesses to create mutually beneficial partnerships.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Created new menu items based on customer feedback and industry trends.
- Provided exceptional customer service by anticipating guest needs before they arise.
Valuation Specialist
Bolsa Mexica de Valores
Ciudad De Mexico, CDMX
11.2021 - 03.2024
- Provided guidance on appropriate methods for valuing specific types of assets.
- Investment portfolio management
- Valuation of Structured Notes
- Matrix Analysis
- Customer service on specialized products
- Personalized consulting
Restaurant Manager
Yizu Coffee
Tehuantepec, Oaxaca
01.2020 - 10.2021
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Adhered to all health department regulations regarding food storage and preparation.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted staff by serving food and beverages or bussing tables.
Education
Bachelor of Science - Actuarial Science
Universidad De Las Americas Puebla
Puebla12-2019
High School Diploma -
Preparatory Fray Toribio
Tehuantepec06-2014
Skills
- Recruitment
- Operations Management
- Customer Engagement
- Schedule Coordination
- Menu development
- Restaurant operations management
- Full service restaurant background
- Culinary arts education
- Organization and prioritization
- Payroll Administration
- Quality Control
- Workflow Planning
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Hotel and Restaurant Manager
Hotel Donaji
03.2024 - 06.2024
Valuation Specialist
Bolsa Mexica de Valores
11.2021 - 03.2024
Restaurant Manager
Yizu Coffee
01.2020 - 10.2021
Bachelor of Science - Actuarial Science
Universidad De Las Americas Puebla
High School Diploma -
Preparatory Fray Toribio
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