PACIFIQUE SENGORORE
Ottawa,Canada
Summary
Dynamic professional with extensive experience in customer service and cash handling, notably as a Mobile Money Agent for a self-operated M-Pesa account. Proven ability to manage inventory and deliver exceptional service, complemented by strong organizational skills and proficiency in Microsoft Excel. Committed to enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Self-Employed Clothing Reseller
Independent Business
01.2019 - 01.2023
- - Managed buying and selling of clothes independently.
- - Delivered excellent customer service and maintained product inventory.
Mobile Money Agent (M-Pesa)
Self-Operated Account
01.2018 - 01.2022
- - Handled mobile money transactions using a registered M-Pesa account.
- - Maintained accurate records and ensured safe cash handling.
Shop Assistant (Family Business)
Small Retail Shop
01.2017 - 01.2021
- - Opened and closed the shop daily, cleaned, and organized the space.
- - Assisted customers with purchases and handled basic cash duties.
Education
High School Diploma -
Mwangaza secondary School
Kenya01.2023
Skills
- Customer service and communication
- - Mobile transactions (M-Pesa)
- Cash handling and inventory
- Shop opening and closing procedures
- Cleaning and organization
- Computer skills: Microsoft Word, Excel, Internet browsing
- Time management and team collaboration
Certification
- Computer Skills Certificate
- Academy of Learning, 2024
- (Microsoft Word, Excel, Internet Use)
Languages
- English – Fluent, - Swahili – Fluent, - Kinyarwanda – Fluent
References
References available upon request.
Timeline
Self-Employed Clothing Reseller
Independent Business
01.2019 - 01.2023
Mobile Money Agent (M-Pesa)
Self-Operated Account
01.2018 - 01.2022
Shop Assistant (Family Business)
Small Retail Shop
01.2017 - 01.2021
High School Diploma -
Mwangaza secondary School
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