PACIFIKE NDIKUMWENAYO
Regina,Saskatchewan
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Manages highly confidential information with professionalism and integrity. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Income Assistance Worker
Ministry of Social Service
Regina, SK
02.2024 - Current
- Work with clients in person and on the phone using various interviewing and supportive counseling techniques;
- Assess needs through a strength-based and solution focused case management model while using the client's own motivations for change and commitment;
- Develop, implement, evaluate, and adjust case plans in collaboration with the client to establish goals and meet diverse needs;
- Determine eligibility for income assistance benefits, and other community referral services/resources; and,
- Work jointly with clients, other ministry partners and community organizations to develop mutually agreeable plans with them to help in regaining their financial independence to the best of their ability.
- Conduct intake interviews with clients to assess eligibility for income assistance programs.
- Evaluate financial situations and determine appropriate benefits and resources to meet clients' needs.
- Provide information and guidance on available social services, including housing assistance, food stamps, and healthcare programs.
- Develop individualized service plans in collaboration with clients to achieve self-sufficiency and financial stability.
- Maintain accurate records of client interactions, assessments, and case progress.
- Collaborate with community organizations and government agencies to coordinate services and referrals.
- Advocate for clients' rights and entitlements, ensuring fair treatment and access to necessary resources.
- Stay abreast of changes in income assistance policies and procedures to ensure compliance and accuracy in service delivery.
DISPUTE RESOLUTION FACILITATOR
Office of Residential Tenancies, Ministry of Justice and Attorney General
Regina, SK
02.2023 - 02.2024
- Facilitated communication and collaboration among disputants using mediation methods
- Arranged appointments between parties for mediation
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements
- Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents
- Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions
- Prepared for hearings by reviewing laws and regulations
- Delivered conclusions on mediation cases
- Conducted studies of appeals procedures to confirm adherence to legal requirements while facilitating disposition of cases
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated leadership by making improvements to work processes and helping to train others
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Compiled documents for dispute resolution hearings.
- Provided guidance on best practices for resolving conflicts quickly and effectively.
- Reviewed cases to determine appropriate action plans for resolving conflicts.
- Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents.
- Prepared for hearings by reviewing laws and regulations.
CHILD PROTECTION CASE ASSISTANT
Ministry of Social Services
Regina, SK
06.2022 - 02.2023
- Collaborated with social workers to support patients
- Educated patients on various resources, services and programs to maximize care
- Recommended improved life choices to enhance client outcomes
- Maintained complete and accurate records of applications, forms and referrals
- Helped clients work through appeals processes for denied services
- Determined eligibility of clients for social service programs such as childcare assistance
- Observed safety protocols to minimize accidents and spread of disease
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Evaluated patient behavior and reported changes to the clinical team
- Assisted individuals with completing social service application forms and gathering factual information.
- Conducted interviews with children and families to assess risk of abuse or neglect.
- Provided crisis intervention services to families in need of immediate assistance.
YOUTH CASE WORKER
street culture
Regina, SK
01.2022 - 01.2023
- Followed strict policies and procedures to maintain client confidentiality and keep data private
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients
- Recorded patient conditions and vital signs before and after medical operations
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning
- Offered emergency response, family support and case management to meet individual child objectives
- Delivered high quality case management and therapy to children diagnosed with mental, behavioral, or emotional disorders
- Assessed cases for instances of abuse and neglect and took appropriate action
- Provided clinical supervision, case assignments and approval of closed cases for youth social workers managing child welfare cases
- Analyzed behaviors and planned treatments, implementing coping skills techniques and optimizing case management for our clients
- Leveraged experience and expertise to protect children and stabilize families.
Child Support Worker
YWCA Regina
Regina, SK
01.2018 - 01.2023
- Maintained current knowledge of child support policies and procedures according to family law, and federal regulations
- Prepared documentation of administrative and legal actions related to child support orders based on each individual's needs
- Collaborated with social agencies in support of children due child support
- Entered client data in a centralized database and maintained up-to-date case records for all clients
- Build trust and rapport with victims of violent crimes by remaining calm and compassionate in a variety of situations
- Advocated for victims during difficult situations by filing police reports and connecting to needed services
- Informed victims about legal processes and timelines
- Reviewed and analyzed violent crime reports to identify crime trends
- And, advocated for all individuals to make the workplace a safe and just environment for each child.
COMMUNITY CARE PARTNER
Eden care community
Regina, SK
01.2018 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits
- Demonstrated dedication and work ethic through consistent attendance and top-level performance
- Organized games and other activities to engage clients and offer mental stimulation
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Followed care plan and directions to administer medications
- Helped protect providers and facilities from legal liabilities by proactively assessing risks
- Educated patients and caregivers in the use of at-home healthcare equipment.
Education
Bachelor of Arts - Human Justice
University of Regina
Skills
- Care Planning
- Client Needs Assessment
- Individual Counseling
- Conflict Resolution
- Support Group Facilitation
- Data Confidentiality
- Youth Supervision
- Intervention Support
- Patient Intake
- Notary Public
- Coping Methods
- Team Collaboration
- Documentation and Reporting
- Schedule Management
- Abuse Identification
- Community Services Coordination
- Plan of Action Development
- Commissioner of Oath
- Budgeting and finance
Affiliations
- Soccer Coach
Timeline
Income Assistance Worker
Ministry of Social Service
02.2024 - Current
DISPUTE RESOLUTION FACILITATOR
Office of Residential Tenancies, Ministry of Justice and Attorney General
02.2023 - 02.2024
CHILD PROTECTION CASE ASSISTANT
Ministry of Social Services
06.2022 - 02.2023
YOUTH CASE WORKER
street culture
01.2022 - 01.2023
Child Support Worker
YWCA Regina
01.2018 - 01.2023
COMMUNITY CARE PARTNER
Eden care community
01.2018 - 08.2022
Bachelor of Arts - Human Justice
University of Regina
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