Pablo Alejandro Castellanos Orellana
Chino,CA
Summary
Dynamic customer service professional with experience at Telus International, excelling in issue resolution and enhancing customer satisfaction. Bilingual in English and Spanish, I leverage strong communication skills and data entry expertise to foster loyalty and streamline operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Associate
One Cruit LLC
07.2023 - 01.2026
- Developed and implemented process improvements enhancing operational efficiency.
- Packaged products efficiently, ensuring compliance with quality standards and safety protocols.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Customer Service Representative
Telus International
12.2018 - 04.2019
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Utilized software to document interactions and track customer feedback.
- Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
- Skilled in customer support, issue resolution, and professional correspondence. Bilingual in English and Spanish, enhancing communication in diverse environments.
- Developed knowledge of products and services to effectively address customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Computer Science
Chaffey College
Rancho Cucamonga, CA07.2028
Skills
- Customer service
- Computer skills
- Oral communication
- Data entry
- Languages: English and Spanish (Advance) French (Intermediate)
- Live chat
- Email and ticket inbound and ongoing
Accomplishments
- Resolved issue through trained actions and tools.
- Documented and resolved customer needs which led to good team results.
Certification
- Customer support representative
Languages
French
English
Spanish
Timeline
Warehouse Associate
One Cruit LLC
07.2023 - 01.2026
Customer Service Representative
Telus International
12.2018 - 04.2019
Associate of Science - Computer Science
Chaffey College