Pablo Vicentes Rativa
Ottawa,ON
Summary
Accomplished leader with a proven track record at H2O Lifeguard and Recreation, enhancing customer satisfaction through innovative problem-solving and enforcing safety regulations. Skilled in conflict resolution and proficient in three languages (English, French, and Spanish). I excel in customer relations and office administration, ensuring a safe and efficient workplace.
Overview
6
6
years of professional experience
Work History
Weekend Supervisor - Hilton
H2O Lifeguard and Recreation
Gatineau, Quebec
08.2023 - Current
- Monitored employee performance, providing guidance and direction when necessary.
- Enforced safety regulations and ensured a safe working environment for employees.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Exceeded customer satisfaction by finding creative solutions to problems.
Lifeguard
Great Wolf Lodge
Niagara Falls, Ontario
06.2022 - 08.2024
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Assisted with orientation sessions for new lifeguards in training.
- Examined recreational equipment for signs of damage and potential safety risks.
- Assisted with customer requests and answered questions to improve satisfaction.
Cadet
Canadian Cadet Organization
Welland, Ontario
09.2018 - 09.2023
- Participated in community outreach programs aimed at recruiting new cadets.
- Assisted in the development of training plans for new cadets.
- Conducted inspections of personnel uniforms and equipment for compliance with standards.
Education
Honours Bachelor of Social Sciences in Political Science - Political Science And Government
University of Ottawa
Ottawa, ON04-2027
High School Diploma -
École Secondaire Catholique Saint-Jean-de-Brébeuf
Welland, ON06-2023
Skills
- Conflict resolution
- Leadership
- Cultural awareness
- Proficient in Three Languages
- Office administration
- Customer relations
Languages
English
Native/ Bilingual
French
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Weekend Supervisor - Hilton
H2O Lifeguard and Recreation
08.2023 - Current
Lifeguard
Great Wolf Lodge
06.2022 - 08.2024
Cadet
Canadian Cadet Organization
09.2018 - 09.2023
Honours Bachelor of Social Sciences in Political Science - Political Science And Government
University of Ottawa
High School Diploma -
École Secondaire Catholique Saint-Jean-de-Brébeuf
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