Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Pablo Jose del Cid Rodriguez

Ciudad,Guatemala

Summary

Passionate hard-working person with +10 years of experience leading people including leading staff positions with large groups. Highly analytical and a true goal achiever. Supportive with all the departments that are involved in the industry to ensure business goals are achieved through an effective process created by root cause analysis, implementation, and follow-up as needed. Experience of +1 year on Financial impacts, including revenue optimization through KPIs, attrition, and adherence. Personnel-oriented with the conviction that development comes with motivation and direction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Trainer

Teleperformance
05.2021 - Current
  • Trained for a technical support/billing account
  • Had direct communication with the client to ensure high-standard education for our trainees
  • Created support material and analysis of went-wells and even betters
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

Temp Assistant Account Manager

Teleperformance
01.2020 - 01.2021
  • I was in charge of 5 supervisors leading their teams
  • During this time, we were able to lower the attrition rates and improve KPI metrics consistently, through, proper analysis, SMART goals, and following Six Sigma principles
  • Anticipated clients' needs by staying in touch on regular basis.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Assisted in the preparation of detailed reports for management review, highlighting key performance metrics related to account management activities.
  • Ensured compliance with company policies and procedures while managing sensitive financial data for multiple accounts.

Supervisor Lead

Intelenet
01.2017 - 12.2019
  • I have implemented processes to retain employees with engaging activities during the transition of Training to Operations and implemented effective follow-ups to Leaders for goal achievement
  • During this time I assisted with updating the invoice for the client
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

Licencitaura en Admon de Tecnologia y Recursos -

Universidad Galileo Galilei
01.2009

Skills

  • Fast Learner

  • Critical thinking and problem solving

  • Leadership Skills

  • Effective Time Management

  • Computer Skills

  • Microsoft Office

  • Ability to Work in a Team

  • Ability to Work Under Pressure

  • Hard Working

  • Analytical Thinking

  • Strong Communication Skills

  • Planning and coordination

  • Public speaking

  • Creative problem solving

  • Train-the-trainer

  • New hire training

Languages

English
Full Professional
Spanish
Native or Bilingual

Certification

Business Analysis & Process Management

Six Sigma Tools for Analyze

Six Sigma Tools for Define and Measure

Six Sigma Principles

Sit Less, Get Active

Excel Skills for Business: Essentials

Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions

Introduction to Data Analysis Using Excel

Performance Management Program

Leadership Certification

Timeline

Trainer

Teleperformance
05.2021 - Current

Temp Assistant Account Manager

Teleperformance
01.2020 - 01.2021

Supervisor Lead

Intelenet
01.2017 - 12.2019

Licencitaura en Admon de Tecnologia y Recursos -

Universidad Galileo Galilei

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Pablo Jose del Cid Rodriguez