Summary
Overview
Work History
Education
Skills
Timeline
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PABLO GONZALEZ

Calexico

Summary

Adaptable professional with over 8 years of diverse experience in caregiving, customer service, and team training, adept at fostering effective communication and collaboration. Focuses on time management and problem-solving, with a proven ability to enhance customer satisfaction and improve operational efficiency. Great bilingual skills in English and Spanish to ensure seamless communication and deliver exceptional service in dynamic environments.

Overview

13
13
years of professional experience

Work History

Crew Member

Albor Restaurant Group, LLC
05.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Operate any used equipment efficiently and safely adhering to food safety and quality standards.
  • Improved customer satisfaction by providing friendly and prompt service within every interaction.
  • Worked with fellow team members to streamline all service processes as well as imrpove our workflow.
  • Trained new team members on day to day operations.
  • Monitored cleanliness and sanitation of the work environment consistently.

Private Elderly Caregiver

Family Employed
05.2023 - 08.2024
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for grandparents.
  • Assisted grandparents with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
  • • Enhanced safety by closely monitoring health conditions and promptly addressing any concerns.
  • Facilitated social engagement for grandfather by organizing outings, accompanying them on walks, or engaging in conversation.
  • Managed medications according to physician orders, ensuring proper administration and timely dosage.
  • Implemented fall prevention by removing clutter and installation of grab bars in bathrooms to ensure safety.



Customer Support Technician

TELVISTA
03.2022 - 04.2023
  • Provided technical support over the phone while speaking in both English or Spanish to customers, resolving 50+ daily inquiries, maximizing customer satisfaction.
  • Part of a team that was tasked with one of two possible duties during day to day operations.
  • One of these was assisting in setting up reservations for people to rent cars during their vacation travels while also offering additional products to said customers such as insurance for said vehicles.
  • The other possible task we were given was providing technical support for people having internet and/or phone issues or outages.
  • Streamlined troubleshooting processes, reducing average resolution time and enhancing overall team efficiency

Crew Trainer

PFS Management
09.2016 - 12.2021
  • Trained other employees in customer service, food safety, and performance requirements
  • Taught new team members correct procedures for all areas of operations.
  • Clean, stock, and restock workstations and display cases.
  • Order and take delivery of supplies and food ingredients.
  • Assist in communication between management and employees as well as management to customers through translation from English to Spanish and vice versa.
  • Concisely dealt with all customer complaints and any escalated situations in a manner that smooths out the experience for everyone involved.
  • Work on multiple tasks at once such as making beverages, taking orders, packaging to go and delivery orders, greeting customers, addressing any of their questions

Computer Technician Assistant

Calexico Mission School
06.2014 - 08.2014
  • Worked as an employee under the school during the summer to provide software updates and tests on the computers to see if they could run certain software required for school season related activities.
  • Handled physical cleaning of the inside of the towers as well as all their components such as processors, motherboard, power supplies, and their peripherals i.e. keyboards, mice, monitors.
  • Would replace or add new components to the computers as needed such as more ram or installing a new processor
  • Optimized computer performance by conducting routine maintenance tasks, such as virus scans and disk cleanups.

Teacher's Aid/Translator

Calexico Mission School
08.2012 - 05.2016
  • Grading papers for a variety of subjects that were taught including history, Spanish, economics, government.
  • Minor janitorial duties including cleaning desks, sweeping, mopping, etc.
  • • Would also need to enter the gradings for the assignments graded into their database on the teacher's computer.
  • Aided in classroom decor changes throughout the year.
  • During parent teacher conferences would provide translation to parents who only spoke spanish from teachers that only spoke english.

Education

HIGH SCHOOL DIPLOMA -

Calexico Mission School
San Diego, CA
05.2016

Skills

  • Caregiving
  • Customer Service
  • Computer Maintenance
  • Translation
  • Team Training
  • Time Management
  • Problem Solving
  • Communication
  • Conflict Resolution
  • Data Analysis
  • Critical Thinking

Timeline

Crew Member

Albor Restaurant Group, LLC
05.2025 - Current

Private Elderly Caregiver

Family Employed
05.2023 - 08.2024

Customer Support Technician

TELVISTA
03.2022 - 04.2023

Crew Trainer

PFS Management
09.2016 - 12.2021

Computer Technician Assistant

Calexico Mission School
06.2014 - 08.2014

Teacher's Aid/Translator

Calexico Mission School
08.2012 - 05.2016

HIGH SCHOOL DIPLOMA -

Calexico Mission School

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PABLO GONZALEZ