Pablo De Manuel Lopez
MBA
Vancouver,BC
Summary
Multi-tasking employee, focusing on teamwork, seeking efficient and developed processes. Motivated learner with good skills on listening and communicating.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Facilities Assistant
BCFSA
2023.10 - Current
Assist with phone calls and email from professionals and members of public, facilitate and restock office supplies, assist facilities manager with completing daily set-up, and reception (mail, walk-ins, staff members)
Guest Services Associate and Supervisor
L’Hermitage Hotel Vancouver
2021.10 - 2023.05
- 1 year as Associate- Front desk, customer service, reservations, and concierge.
- 8 months as Supervisor- Supervise a team of 10 employees, back office, train new employees, problem solving + Guest Services tasks.
Front Desk Agent
TOC Hostels&Suites
2021.06 - 2021.09
- New opening assistant, front office, night audit, reservations, customer services.
Rental Agent
Centauro Rent a Car
2019.06 - 2019.10
- Creating car rental contracts while focusing on topnotch customer service.
Guest Services Associate
L’Hermitage Hotel Vancouver
2018.05 - 2019.04
- Front office, customer service, reservations, and concierge.
Customer Service Specialist (Senior Agent)
Agoda
2017.10 - 2018.05
- Customer service via email and phone, bookings, and relocations assistance in Spanish and English.
Internship
Royal Oasis Club at Pueblo Quinta Resort
2017.06 - 2017.09
- Front Desk internship.
Internship
Torremolinos tourism office
2016.11 - 2017.03
- Tourism information assistant
Education
MBA - Business Administration
UCW – University Canada West
Vancouver, BC 2021.01 - 2023.01
Post-Baccaleurate Diploma - Leadership
ENEB – Barcelona European Business School
Barcelona, Spain 2021.05 - 2021.01
Post-Baccaleurate Diploma - Project Management
ENEB – Barcelona European Business School
Barcelona, Spain 2020.05 - 2020.01
BBA - Tourism Business
UMA – University of Malaga
Malaga, Spain 2012.05 - 2017.01
Skills
Microsoft Office
Customer Service
Training
Communication
Volunteer Experience
2014-01-01, 2017-01-01, Sonambulos & Urban Tower Associations, Leisure Monitor creating activities for young people to be away from violence, drugs
Timeline
Facilities Assistant
BCFSA
2023.10 - Current
Guest Services Associate and Supervisor
L’Hermitage Hotel Vancouver
2021.10 - 2023.05
Front Desk Agent
TOC Hostels&Suites
2021.06 - 2021.09
Post-Baccaleurate Diploma - Leadership
ENEB – Barcelona European Business School
2021.05 - 2021.01
MBA - Business Administration
UCW – University Canada West
2021.01 - 2023.01
Post-Baccaleurate Diploma - Project Management
ENEB – Barcelona European Business School
2020.05 - 2020.01
Rental Agent
Centauro Rent a Car
2019.06 - 2019.10
Guest Services Associate
L’Hermitage Hotel Vancouver
2018.05 - 2019.04
Customer Service Specialist (Senior Agent)
Agoda
2017.10 - 2018.05
Internship
Royal Oasis Club at Pueblo Quinta Resort
2017.06 - 2017.09
Internship
Torremolinos tourism office
2016.11 - 2017.03
BBA - Tourism Business
UMA – University of Malaga
2012.05 - 2017.01