Pablo Carrion
Parts Director
Simi Valley,CA
Summary
Dynamic Parts Manager with a proven track record at O'gara Coach Westlake, enhancing customer satisfaction through streamlined ordering processes and effective inventory management. Skilled in operations management and team building, I successfully identified inefficiencies, implemented solutions, and fostered strong vendor relations, driving cost savings and improved service delivery.
A detail-focused professional with extensive experience in parts management. Proven ability to streamline inventory processes and enhance operational efficiency. Known for fostering collaborative team environments and adapting to dynamic work conditions. Expertise in supply chain coordination and vendor relationship management.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
8
8
years of professional experience
1
1
Language
Work History
Parts Manager
O'gara Coach Westlake
09.2021 - Current
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service department.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Parts Manager
Quinn Caterpillar
03.2021 - 09.2021
- Partnered with managers to implement operational enhancements for paperwork processing.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Service Manager
Big Brand Tire
09.2020 - 03.2021
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Parts Director
Honda Of Pasedna
01.2018 - 03.2020
- Ensured optimal stock levels by conducting regular inventory audits and adjusting orders as needed.
- Assisted with warranty claims processing to ensure proper documentation was submitted for timely reimbursements from manufacturers or suppliers.
- Increased Parts Department efficiency by implementing inventory control systems and streamlining processes.
- Developed and maintained a clean, safe, and professional Parts Department environment that reflected the dealership''s commitment to quality service.
- Optimized department budget by closely monitoring expenses, identifying cost-saving opportunities, and managing resources effectively.
- Collaborated with Service Department to streamline workflow, improving communication and efficiency between departments.
- Managed parts procurement for timely deliveries, reducing downtime and boosting customer satisfaction.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CA06-1993
Skills
Improving customer satisfaction
Customer service
Purchasing strategies
Operations management
Ordering parts
Warehouse operations
Customer relations
Returns processing
POS systems operations
Logistics planning
Invoice processing
Inventory management
Inventory restocking
Vendor relations
Purchasing oversight
Staff training
Goal setting
Stock management
Forklift operation
Obsolescence control
Parts documentation
Profit and loss tracking
Hardworking and reliable
Problem-solving
Time management
Multitasking
Excellent communication
Self motivation
Attention to detail
Team building
Timeline
Parts Manager
O'gara Coach Westlake
09.2021 - Current
Parts Manager
Quinn Caterpillar
03.2021 - 09.2021
Service Manager
Big Brand Tire
09.2020 - 03.2021
Parts Director
Honda Of Pasedna
01.2018 - 03.2020
High School Diploma -
Simi Valley High School