Pablo Arreguin
Oxnard
Summary
Reliable business professional with experience in team building, team buy in, project management, process improvement and equipment and parts maintenance and repair. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
Work History
Equipment Rental Specialist - Flooring Solutions
Sunbelt Rentals, Inc.
01.2021 - Current
- Developed, promoted and maintained safety culture within the branch as designated Safety Coordinator
- As one of the first hires within this Greenfield branch, developed new customer business and grew fleet on rent
- Attended Sunbelt Rentals Branch Financials, Operations Management, Audit Awareness, and various other training programs
- Maintained shop cleanliness, ordered parts for down equipment, wrote workorders, kept unavailable equipment under 10%, and performed various equipment repairs both in the shop as well as service calls out in the field.
- Tracked damaged customer equipment for proper and timely damage billing
- Regularly performed equipment demonstrations on customer job sites with high rental success rate
- Received Employee of the Month Award within the Region
- Trained other new ERS hires within the division both remotely and by traveling to other branches
Parts & Service Specialist
RDO Equipment Co Vermeer
09.2017 - 12.2021
- Improved customer satisfaction by addressing and resolving parts and service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements (i.e. parts sales profits and service margins)
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Tracked inventory and warranty recovery
Parts Specialist
O'Reilly Auto Parts
03.2015 - 08.2016
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Performed inventory counts regularly
- Promoted to Assistant Manager within last two months of employment
Education
Certificate of Diesel Technology And Fabrication - Diesel Technology
Wyoming Technical Institute
Laramie, WY06.2017
Skills
- Customer Relations
- Expert Problem Solving
- Forklift Certified
- Machine Operator
- Documentation Management
- Quality Assurance
- Management Collaboration
- Advanced Communication
- Technical Communication
- Machine Diagnostics and Repair
- Dispatching
- Proficient in Wynne, VDOS, MSP, Command Center, and Accelerate
- Analytical Thinking
- Logistics Coordination
- Audit Reporting
Timeline
Equipment Rental Specialist - Flooring Solutions
Sunbelt Rentals, Inc.
01.2021 - Current
Parts & Service Specialist
RDO Equipment Co Vermeer
09.2017 - 12.2021
Parts Specialist
O'Reilly Auto Parts
03.2015 - 08.2016
Certificate of Diesel Technology And Fabrication - Diesel Technology
Wyoming Technical Institute
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