Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pablo Perez

San Leandro

Summary

Dynamic Shift Manager with a proven track record at Carl's Jr., excelling in employee training and customer service. Skilled in problem-solving and team development, I foster a positive work environment and enhance performance through effective delegation and mentoring. Committed to upholding safety compliance and delivering exceptional customer experiences.

Overview

3
3
years of professional experience

Work History

Shift Manager

Carl's Jr
10.2024 - 06.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Shift Manager

Wendy's
09.2022 - 06.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Cashier

Popeyes
10.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.

Maintenance

McDonald's
05.2022 - 09.2022
  • Completed gardening and lawn maintenance tasks.
  • Assisted in reducing maintenance costs by performing minor repairs and preventive maintenance tasks.
  • Scheduled routine maintenance and repair of facility equipment.
  • Addressed any facility maintenance issues promptly; coordinating repairs or maintenance services as needed.
  • Logged maintenance notes regarding status of aircraft repairs.
  • Scheduled and performed equipment maintenance.
  • Implemented preventive maintenance plans, reducing unscheduled maintenance events and extending aircraft lifespan.
  • Performed routine and scheduled maintenance services.
  • Performed preventive maintenance to prolong life of equipment.

Education

Master Of Design - Graphic Design

Ucan
Nicaragua
03.2014

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills
  • Inventory control
  • Staff development
  • Payment processing
  • Documentation and reporting
  • Safety compliance
  • Schedule management
  • Flexible schedule
  • Hiring and recruiting
  • Handling customer complaints

Languages

En
Full Professional
Spanish
Native or Bilingual

Timeline

Shift Manager

Carl's Jr
10.2024 - 06.2025

Cashier

Popeyes
10.2023 - 02.2024

Shift Manager

Wendy's
09.2022 - 06.2025

Maintenance

McDonald's
05.2022 - 09.2022

Master Of Design - Graphic Design

Ucan

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Pablo Perez