Pabitra Kumar Bakali
Toronto,ON
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Friendly [Job Title] with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Outgoing [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Personable Dining Room Attendant with [Number] years of experience in customer-facing roles. Well-versed in food safety and industry best practices. Organized Dining Room Attendant offering [Number] years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Server Assistant
Ki General Partnership
10.2008 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server Assistant
MLSE
11.2011 - 01.2015
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Assisted with dining room set up prior to and after service period.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
- Monitored dining room and bar areas for signs of overcrowding.
- Offered product samples, answered questions and helped customers find items.
- Set up advertising signs and displays on shelves, counters and tables.
Education
Master of Arts - English Language And Literature
Jahangirnagar University
Bangladesh03.1994
Skills
- Food Running
- Safe Food Handling
- Menu Presentation
- Food Inspection
- Food Station Setup
- Table Bussing
- Wine Service
- Basic Math
- Menu Memorization
- Station Preparation
- Guest Relations Management
- Kitchen Communication
- Quality Control
- Bill Computation
- Supply Restocking
- Service Prioritization
- Order Management
- Dining Area Maintenance
- Tableside Service
- Item Promotion
- Banquet Coordination
- Beverage Preparation
- Food and Beverage Pairings
- Table Setting
- Attention to Detail
- Tabs and Food Running
- Food Safety
- Customer Service
- Positive and Friendly Attitude
- Teamwork and Collaboration
- Table Setting Knowledge
Languages
English
Full Professional
Timeline
Server Assistant
MLSE
11.2011 - 01.2015
Server Assistant
Ki General Partnership
10.2008 - Current
Master of Arts - English Language And Literature
Jahangirnagar University
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