Paarth Madaan
Brantford,Canada
Summary
Experienced Assistant Restaurant General Manager, known for high productivity and efficiency in task completion. Possess specialized skills in inventory management, team leadership, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth restaurant operations and exceptional customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ASSISTANT RESTAURANT GENERAL MANAGER
Pizza Hut-Franchise Management Inc.
Brantford, Canada
05.2023 - Current
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally
- Immediately resolve issues with patrons by employing careful listening and communication skills
- Maintained meticulous records & documentation, contributing to flawless audit outcomes and recognition for operational excellence
- Implemented cross-training initiatives among team members which increased flexibility in staff and improved overall service delivery
- Maintaining the restaurant compliant with all Federal, state, and local hygiene and food safety regulations
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality
- Managed staff schedules and maintained adequate coverage for all shifts
SHIFT MANAGER
Pizza Hut-Franchise Management Inc.
Sarnia, Canada
10.2021 - 04.2023
- Handle escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
- Trained and mentored new employees to maximize team performance
- Improved overall team performance by effectively delegating tasks and providing clear instructions
SALES COORDINATOR
The Lalit Suri Hospitality Group
, India
05.2019 - 02.2021
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities
- Streamlined sales processes for improved efficiency and customer satisfaction
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts
Education
Postgraduate Diploma - Hospitality Administration/Management
Lambton College of Applied Arts and Technology
Sarnia, ON01.2023
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
India06.2019
High School -
Faith Academy
India04.2016
Skills
- Guest Satisfaction Tracking
- Operational Efficiency
- Food safety compliance
- POS system knowledge
- Scheduling coordination
- Labor Cost Control
- Recruitment and hiring
- Inventory control
- Sales and Marketing
- Restaurant Operations
- Shift Management
- Staff training and development
Certification
- Food Handler Certification (Basics.FST), TrainCan Inc.
- Smart Serve Licence, Smart Serve Ontario
Timeline
ASSISTANT RESTAURANT GENERAL MANAGER
Pizza Hut-Franchise Management Inc.
05.2023 - Current
SHIFT MANAGER
Pizza Hut-Franchise Management Inc.
10.2021 - 04.2023
SALES COORDINATOR
The Lalit Suri Hospitality Group
05.2019 - 02.2021
Postgraduate Diploma - Hospitality Administration/Management
Lambton College of Applied Arts and Technology
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
High School -
Faith Academy
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