Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Engineer
Influitive Corporation
05.2022 - 02.2024
Improved software performance by identifying and resolving bottlenecks in the code.
Implemented technical solutions to solve customer issues and increase satisfaction.
Maintained existing software systems by identifying and correcting software defects.
Integrated third-party tools and components into applications.
Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Analyzed proposed technical solutions based on customer requirements.
IT Technician
The Great Canadian Dollar Store
05.2019 - 11.2021
Monitored systems in operation and quickly troubleshot errors.
Configured systems according to prescribed software and hardware frameworks.
Streamlined IT support processes, resulting in increased productivity within the department.
Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Installed and configured operating systems and applications.
Diagnosed and troubleshot hardware, software and network issues.
Created user accounts and assigned permissions.
Education
Bachelor of Science - Computer Science And Mathematics
University Of Prince Edward Island, Charlottetown, PE
04.2022
High School Diploma -
Akosombo International School, Charlottetown, PE
05.2017
Skills
Good communication skills
Network Troubleshooting
Debugging skills
LAN/WAN
Expense analysis
Customer-oriented
System diagnostics
Team collaboration
Debugging
Git proficiency
Fluent in C, Javascript, React, Java, HTML, CSS and Python
Azure Cloud
SQL expert
Hobbies and Interests
Basketball
Robotics
Travelling
Cloud Computing
Languages
English
Native or Bilingual
Certification
Microsoft Certified: Azure Fundamentals - Mar 13, 2024
Timeline
Support Engineer - Influitive Corporation
05.2022 - 02.2024
IT Technician - The Great Canadian Dollar Store
05.2019 - 11.2021
University Of Prince Edward Island - Bachelor of Science, Computer Science And Mathematics
Akosombo International School - High School Diploma,